What resolution do you have the system set to display externally? This is a pretty old monitor that's limited to 1280X1024 resolution -- the newer notebook may be trying to push FHD (1920X1080) that the monitor cannot handle.
Hi ejn63, Thank you for your reply. You are absolutely right: the computer should switch to the 1280x1024 resolution (i.e. max resolution supported by the 1707FP monitor). It is working fine with XPS 15 connected to 1707FP through HDMI-to-DVI cable. The issue is related to USB C to HDMI adaptor. XPS 13 has only USB C port. Do you think I would have the same issue if I would use USB C to DisplayPort adaptor ? Thanks in advance. Best regards. CJA0212
You are absolutely right. The max resolution of 1707FP monitor is 1280 x 1024. Anyway, the computer (by default 1920 x 1280) should automatically switch and synchronize with that. For instance, it is working well with XPS 15 connected to 1707FP through HDMI port and HDMI-to-DVI cable. Unfortunately, XPS 13 has no HDMI port, only USB C ports. The issue is surely related to the characteristics of the adaptor (USB C to HDMI). I tested the adaptor with other configuration and I confirm it is working.
Question: Do you think I would have better chance with USB C to DisplayPort adaptor ?
Thanks in advance.
Question : Do you think I would have better chance