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Last reply by 09-22-2021 Solved
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2 Bronze
7024

XPS 13 9310, DPM, not available

Is anyone else having the same issue with there XPS 13 9310?

DPM (Dell Power Manager) is no longer available, can not access it from My Dell, it just send me to the Windows Store to download Power Manager, which wont install fully because it tells me to access it at myDell, where its no longer available, if tried re-installing and it hasnt work, also tried the 30 march 2021 Dell Power Manager Service update but this has the same effect, just send me back to myDell where it is unavailable. Because of this i no longer have access to my thermal setting to control the fan. Does anyone have the same issue or any help..

thank you

Replies (15)
3 Argentum
1040

There is a new installer for dell power manager and it does not work. Can dell check this out

https://www.dell.com/support/home/en-sg/drivers/driversdetails?driverid=gd7j6&oscode=wt64a&productco...

1037

Welcome to Social Media Support for Technical and Post Sales queries. Please enter the Service Tag / Express Service Code / Order Number in the text format for which you need assistance. Refer to the link to find the Service Tag: below http://del.ly/6607y1nsS To know more about Dell’s privacy statement regarding customer information, refer to the link below http://del.ly/6608y1nss


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1012

Greetings from Dell.

we are still waiting for the response please enter the Service Tag / Express Service Code / Order Number in the text format for which you need assistance.


Social Media Support

#IWork4Dell
Find your Service Tag


If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

5669

The latest Update of Dell Power Manager (V 3.9.0) via Dell Update seems to have solved the issue. The Windows Store does not think there is an update anymore and stops overwriting it with the useless version. And I can now configure everything as I used to.

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2 Bronze
2 Bronze
791

For my Precision 5550, I updated the firmware and still has the jet engine sound that cycles on and off. My company blocks the Microsoft store so I cannot download this app.

786

Download Dell Power Manager from Dell Precision 5550 driver page, not the Microsoft Store.

JohnD

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