gnewtonn
1 Copper

XPS 13 (9343) Battery Connected But Not Charging

Hi!

My Dell XPS 13 (9343) has a problem of battery connected but not charging. The front light keeps flashing white and orange to indicate that. I have no idea on how to fix this.

If I unplug the charger the laptop turns off righ away.

For the record, I changed the internal battery 2 months ago for a new one and the Dell Comand Power Manager says its health is excelent. Don't know if the internal battery has something to do with this problem.

What tests can I make to fix this?

 

Thanks

 

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4 Replies
Moderator
Moderator

Re: XPS 13 (9343) Battery Connected But Not Charging

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t12ung
1 Copper

Re: XPS 13 (9343) Battery Connected But Not Charging

I have the exact same problem.

Been through all these linked posts and nothing helps.

I've randomly been able to charge the battery by simply disconnect/reconnect cable into laptop and restart. However, seems like success rate of this is like 0.001%

I had high hopes for DELL with 9343, but there's been too many fundamental issues, other being unresponsive keyboard for some keys and other times multiple characters from a single press. Can't believe how many people have the same issues only to go unresolved... just makes me want to avoid DELL altogether from now on.

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Joes02
1 Copper

Re: XPS 13 (9343) Battery Connected But Not Charging

Same problem with me. Battery not charging and keyboard problem.
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bert40
1 Copper

Re: XPS 13 (9343) Battery Connected But Not Charging

i have exactlt the same problem..how come that there is no solution for this....it feels that you are left out to dry....

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