1 Copper

XPS 13 9343, battery light blinking 4 orange/1 white, not charging

And when I turn on my laptop it gives me the "AC Adapter - Alert - "AC power adapter wattage and type cannot be determined" error. According to the tests, battery life is excellent. Using original charger. Please help!

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7 Gold

Re: XPS 13 9343, battery light blinking 4 orange/1 white, not charging

How to Check Battery Health Status on Dell Laptops

The battery won't charge with an unknown AC adapter. First thing to try - a new OEM Dell AC adapter.  If it's not recognized, replace the DC jack. And if that doesn't do it, replace the mainboard.

 

 

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