XPS

2 Bronze

XPS 13 9343 device does not have bluetooth

Hi,

I've been using this laptop for 4yrs+, the bluetooth had been perfect before, but it was since recently that the bluetooth has gone missing from the notification panel. After i ran the bluetooth troubleshooter, it returned as follows:

Device does not have Bluetooth

Bluetooth is not available on this device. Please try using an external adapter to add Bluetooth capability to this computer.

Could someone help on this issue?

Lots of thanks

 

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2 Bronze

I was having this problem. This is what fixed it for me:

1) Restart computer

2) When the DELL appears as the computer starts up, press F2

3) Select Wireless, then Wireless Switch.

4) Make sure the "bluetooth" box is checked. If it's already checked, click it twice so it's unchecked and then re-checked. 

5) Press apply, then exit and restart.

 

I also did two other things, neither of which fixed the problems by themselves, but which could have contributed to the previously mentioned fix working.

Update drivers:

1) Open device manager.

2) If there's no bluetooth section, click View, then "show hidden devices" so bluetooth appears.

3) For your bluetooth device, right click and select update driver.

 

Enable bluetooth support:

1) Hold windows + R, then enter "services.msc" into the text box.

2) Right click on Bluetooth support service. Select "properties".

3) Change startup type to "automatic", then apply. 

 

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Community Accepted Solution
Replies (5)
2 Bronze

I was having this problem. This is what fixed it for me:

1) Restart computer

2) When the DELL appears as the computer starts up, press F2

3) Select Wireless, then Wireless Switch.

4) Make sure the "bluetooth" box is checked. If it's already checked, click it twice so it's unchecked and then re-checked. 

5) Press apply, then exit and restart.

 

I also did two other things, neither of which fixed the problems by themselves, but which could have contributed to the previously mentioned fix working.

Update drivers:

1) Open device manager.

2) If there's no bluetooth section, click View, then "show hidden devices" so bluetooth appears.

3) For your bluetooth device, right click and select update driver.

 

Enable bluetooth support:

1) Hold windows + R, then enter "services.msc" into the text box.

2) Right click on Bluetooth support service. Select "properties".

3) Change startup type to "automatic", then apply. 

 

View solution in original post

Community Accepted Solution

Thanks!

THANK YOU! I've been trying to solve this bluetooth issue on my Dell Precision 7510 for the past two days. All I had to do was go into the BIOS settings, click Wireless and then uncheck and then check the checkbox for bluetooth. When I went into these settings at first, the checkbox was checked which didn't really make sense for me. The only thing I can think of is unchecking and checking the box re-initialized something to get Windows 10 to recognize the device? I don't know if this makes sense, but it's working nonetheless. Thanks again!

@Liz7149 THANK YOU!

I have an XPS 13 9380 and have been battling this issue for hours. I had tried everything I could think of - repeatedly. In the end, unchecking and rechecking 'bluetooth' in BIOS/Wireless was the solution. Thanks!

Thanks - worked for me with Precision 3551 on W11.

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