KatherineW
1 Copper

XPS 13 9350 Hard Drive Not Installed

Have been receiving the above noted message and cannot use my laptop currently.  This was happening intermittently for a short time then just would not start at all.  Is there any way to correct this error or will I need to replace the SSD?  Note that the at the time it stopped working completely, the laptop was within one week past the warranty expiry!

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12 Replies
Moderator
Moderator

Re: XPS 13 9350 Hard Drive Not Installed

KatherineW,

Apologies for the error you are getting from the computer. Please click the link below for troubleshooting and resolutions for the error.

Hard Drive Not Detected error on a Dell PC

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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
darmada
1 Copper

Re: XPS 13 9350 Hard Drive Not Installed

Hi,

Have you resolved this issue? I experienced the same this morning in the middle of a very important session. Upto now, I still can’t use my Dell XPS 13 9360 and still giving me “Hard Drive - Not installed”

D

 

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Saltgrass
4 Germanium

Re: XPS 13 9350 Hard Drive Not Installed

@darmada, we need to know if you went through the procedures linked in the prior response.  And if you did, what results did you get?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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darmada
1 Copper

Re: XPS 13 9350 Hard Drive Not Installed

I run the diagnostics ePSA 4304.32 and still gives me a warning “Hard Drive - Not Installed” 

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Saltgrass
4 Germanium

Re: XPS 13 9350 Hard Drive Not Installed

Did you see anything prior to this event regarding your drive?  Anything related to performance or Updates whether OS or Bios?

The message would seem to indicate the system has lost contact with the drive.  If the drive were failing, you should have gotten some type of error code.

Have you changed the factory configuration of the drive.  For instance, on my systems I run my M.2 drives as PCIe and the ePSA will not see the drive but it functions normally otherwise.  If you go into the Bios you might check to see if the drive shows there and what your SATA controller setting is.  Some systems have a check box to allow certain types of drives, which if unchecked my not allow the system to see the drive.  If there are check marks, you might uncheck and reboot then recheck it.

Something I might try, is to disconnect or remove the drive and boot a couple of times to the Bios, then replace it.  If you do not feel comfortable going in the system or are still in warranty, you may not want to try this.  Make sure and check the service manual for instructions.

There are some procedures regarding the battery and Bios resets which some others may suggest which would be done to refresh the Bios in case that was the actual problem.

I suppose there is always a chance a catastrophic failure has occurred and the drive may need to be replaced.  If you can't see the drive, options for reinstalls or resets are not really available.

 

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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darmada
1 Copper

Re: XPS 13 9350 Hard Drive Not Installed

Have you changed the factory configuration of the drive. - NO

 

Can you please tell me whats the next step? I really need this laptap to work with all of my files.

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Saltgrass
4 Germanium

Re: XPS 13 9350 Hard Drive Not Installed

Considering your responses, I would suggest you call Dell Support and let them run you through getting the system back.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Eddylove
1 Copper

Re: XPS 13 9350 Hard Drive Not Installed

Hi, I had the same issue Dell XPS 13 Hard Drive Not Installed.

Possible Solutions: Worked For me:

1.This is due to incomplete firmware update and solution  I found is " Opening Laptop Removing Hard Drive SATA Connector and reconnect> Power on again and it should be able to detect HDD. Update Firmware to prevent future shutdowns. Thank you.

2. Open laptop: Remove Battery, CMOS Battery and HDD. Press and Hold power button for about 15 Seconds to release static energy  and reset Bios. Reconnect parts mentioned above and power on. 

 

MasYMas
1 Nickel

Re: XPS 13 9350 Hard Drive Not Installed

I just had the same problem on my xps 13 9350. Mine came suddenly - froze and wouldn't boot.. I see that Dell recommended reseating the flash drive so I removed the back cover, removed the hard drive (actually a PCB of flash ships) and reseated it. I fired up the computer with the rear cover removed and after a short check of the disk, it booted into windows! Problem solved? Not quite. I put the cover back on and powered it up again, this time same problem. I took off the cover, reinstalled the flash and it started working. I noticed the the flash chips were quite hot. I'm now thinking its a thermal problem. The fan seems to be turning and it passed the fan test. No sign of dust clogs. For now I left the cover off at a 90 degree angle with a second monitor so I could get into windows and make sure all my backups are recent. Stay tuned. Either the Flash drive suddenly developed a heat problem, or the connection is intermittent, or maybe something in the air flow. I just figured I'd post this since it seems to be a common problem.

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