Last reply by 10-29-2018 Unsolved
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1 Copper
1 Copper

XPS 13 9350 Trackpad stops working all the time

Hi there!

My XPS 13 9350 Trackpad randomly stops working all the time. In the beginning it was occurring less frequent, but now I can expect it to happen at least once every 30 minutes. The only way to fix it seems to be restarting the computer. Going to device manager and deactivating/reactivating the trackpad doesn't solve the issue.

 I'm running windows 10. Also, I seem to have the latest drivers according to Dell Update. (This issue has been going on for over a year. I couldn't find any fix earlier, but given that it's happening more frequently now it's driving me nuts).

Anyone got any ideas to 
1. Find the source of this issue? 
2. Solve this problem?

Kind regards

Reply (1)


Click the link below for troubleshooting and resoling trackpad issues with your computer. Also, update the system bios.

xps 9350 Drivers, Downloads and Manuals

Touchpad Usage and Troubleshooting Guide

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If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

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