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Ashh1317
1 Copper

XPS 13 9350 blank screen

Hello!

I have a Dell XPS 9350 with the iris 540. All of a sudden the screen went blank. After some digging it turns out that the problem is fairly common and disabling the iris 540 driver is the only temporary fix. The laptop is already out of warranty so giving it to dell is really not an option.

All of the drivers are fully updated too. Diagnostics show no errors

Also tried to install the bios, chipset and the graphics driver which was a solution given on a few posts but that didn't work either.
Really wasn't expecting it from such an expensive device

Any help would really be appreciated. Thanks!
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6 Replies
Community Manager
Community Manager

Re: XPS 13 9350 blank screen

Hi Ashh1317,

Thanks for posting.  Apologies that your system is not performing as expected.

Have you done any diagnostics testing on the computer?  
Does the screen work with an external monitor attached?

Please perform a systems diagnostics by pressing F12 at startup or by running Dell Support Assist.  Make a note of any errors and post back.

Here is some information from the Dell knowledge base you may find helpful:

How to Use and Troubleshoot the XPS 13 (9350)


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Ashh1317
1 Copper

Re: XPS 13 9350 blank screen

Hello!

I did run diagnostics. There were no errors and I do not have an external monitor so I can't really say
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MDCYP
1 Copper

Re: XPS 13 9350 blank screen

Please download Ubuntu 18.04 and test from USB Stick - does it work?

I think you have to wait for BIOS update... 

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Ashh1317
1 Copper

Re: XPS 13 9350 blank screen

Ubuntu 18.04 does not seem to be available for download yet. I will try 17.10 as soon as possible. I hope it works!

Extremely unacceptable behavior by Dell. The least they could do is support their flagship device for a few years.

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Ashh1317
1 Copper

Re: XPS 13 9350 blank screen

Just saw that there is a new bios update. version 1.7.0.

Flashed that and then enabled the iris 540 driver. Still does not work.

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tomadru
1 Copper

Re: XPS 13 9350 blank screen

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