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XPS 13 9360: Webcam not recognized / Webcam nicht erkannt


not sure whether I should write in English or German - feel free to reply in German.

I noticed that the integrated Webcam of my XPS 13 9360 is not recognized (anymore?). Neither by the browsers, nor by the Win10 camera app. It's also not listed in the Device Manager.

I barely used the webcam in the past 1.5 years, but I recall testing it when I first got the machine. In the meantime the mainboard got replaced by Dell (due to a different error), the system got re-installed and I updated to the latest Win10 version. However I cannot tell at what point the webcam stopped being recognized.

SupportAssist tells me that I'm running the latest drivers and BIOS. The Webcam is enabled in the BIOS. I couldnt find a suitable fix in this forum besides replacing the display.

Do you have any idea what I could try next?

Many thanks in advance!


Community Manager
Community Manager

Betreff: XPS 13 9360: Webcam not recognized / Webcam nicht erkannt


ich sehe das du schon gestern beim Support angerufen hast.

LG Martin

PN´s bitte nur auf Anfrage

DellMartin Schiemenz
Community Technologist - Business Client
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