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XPS 13 9360: Webcam not recognized


I noticed that the integrated Webcam of my XPS 13 9360 is not recognized (anymore?). Neither by the browsers, nor by the Win10 camera app. It's also not listed in the Device Manager.

I barely used the webcam in the past 1.5 years, but I recall testing it when I first got the machine. In the meantime the mainboard got replaced by Dell (due to a different error), the system got re-installed and I updated to the latest Win10 version. However I cannot tell at what point the webcam stopped being recognized.

SupportAssist tells me that I'm running the latest drivers and BIOS. The Webcam is enabled in the BIOS. I couldnt find a suitable fix in this forum besides replacing the display.

Do you have any idea what I could try next?

Many thanks in advance!


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Community Manager
Community Manager

Re: XPS 13 9360: Webcam not recognized

Hi Max,

Thanks for posting.  Apologies that your system is not performing as expected.

If your webcam is showing in the BIOS but not in Windows 10, there's a possibility that the driver did not load correctly or became corrupted.  This happens with updates sometimes.

Here is a short video from a source outside Dell, that may fix your issue.  It's not endorsed by Dell, but does have good information.

Imaging Devices Missing From Device Manager In Windows 10/8/7 # Fixed

If you need additional assistance, please send me a Private Message, include your personal information as well as your Service Tag number.  Thanks.

Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
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