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Mcharbs55
1 Copper

XPS 13-9360, accumulating issues

Hello,

I was hoping to get some help with the increasing number of issues on my Dell XPS 13 purchased about 8 months ago. I love this laptop but over time there seems to be more and more issues. They are as follows:

1. Sometimes the screen flickers black with some white lines. Happens very quickly and not a real problem but I am just worried about failure in the future. 

2. The issue I need to be resolved is that the Bluetooth has become unbearable. I can rarely get it to connect to any devices, and now windows won't even allow me to turn on the Bluetooth. I click the button but nothing happens. About a week ago the Bluetooth option disappeared completely and I had to do a fresh install of windows just to get it to come back. 

3. Coil whine. (not a huge deal but it is there)

If anyone has any solutions for these problems I would love to hear them! Thanks!

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5 Replies
petervivian
1 Nickel

Re: Dell XPS 13 9360 accumulating issues

My 9360 has the same flicker black screen problem. 

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Dpeters2020
1 Copper

Re: Dell XPS 13 9360 accumulating issues

I have a lot of experience dealing with the flickering screen and the other issues plaguing the the XPS.

To resolve the Flicking Monitor(s), please do the following:

- Update the Dock and PCs BIOS, drivers and firmware - Use the Dell Command Update application to do just this - If the XPS is using the Intel HD Graphics 620, do not update it download the driver version A02 there is a problem with A03 to A05.

-Ensure you have the 180W power adapter for the dock.  Dell says 130W is adequate but it is not

- Update/Install the driver for your monitor - this was a step that was missing since monitor drivers should not have much to do with this but I have tested this on 1500+ XPS, 7480, 7490 and any other device using the USB-C docking station and in many cases that has resolved it.

To resolve most of the issue with XPS, check to see if you XPS has a Toshiba or SK Hynix NVMe PCIe m.2 SSD replace it with either Samsung's NVMe PCIe or just a Samsung m.2 SSD.  I have done this on 9 of the XPS that have over heating issue, performance issues, crashes and other issues.  I tested one laptop that mange to make it to almost 200 degrees and after replacing it with a Samsung m.2 it worked as it should.  Fast Boot is still an issue but looks like its a Microsoft issue but do quote me on that yet.  The issue with Toshiba is most likely a design flaw. 

I hope this helps

 

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Dpeters2020
1 Copper

Re: Dell XPS 13 9360 accumulating issues

For the Bluetooth issue try using Intel's Win 10 Bluetooth.  If that does not resolve it replace the system board if you have not done so already.

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KHulk
1 Copper

Re: Dell XPS 13 9360 accumulating issues

Hi,

I had the same issue last week where bluetooth disappeared on me and I cannot even find the button to turn it back on.

What worked for me was that I went to device manager, go to bluetooth, disabled and then enabled it again. Solved the problem. 

Good luck! =)

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Erankatz
1 Copper

Re: Dell XPS 13 9360 accumulating issues

Mine had similar flickering issues!! After a little bit more than a year I had to change the screen completely. And a month later my processor died 

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