daybreak8
1 Copper

XPS 13 9360 reboots immediately after shutdown

Hey,

I have a known problem with my XPS 13 9360: It always reboots immediately after shutdown. I try several things found here (https://www.dell.com/community/Laptops-General-Read-Only/dell-xps-13-immediately-restarts-after-shut...), e. g.

  • Updating the BIOS
  • disable 'Wake on Dell USB-C Dock'
  • Update driver

As I use Ubuntu I also tried make changes in the GRUB-file (GRUB_CMDLINE_LINUX_DEFAULT).

But non of the things mentioned abouth help solving the issue.

Does anyone have a solution?

Thanks

1 Reply
8 Krypton

Re: XPS 13 9360 reboots immediately after shutdown

It's a known problem and has been for some time. Some of the Dell techs recommended going back to BIOS version 2.1.0. Also a number of users had success when they called tech support and the tech walked then through a series of certain driver installations.

https://www.dell.com/community/XPS/XPS-13-9360-Random-Reboots/m-p/6047264#M9179

Downgrade BIOS

https://itstillworks.com/how-to-restore-to-a-previous-bios-on-a-dell-computer-10331.html

https://www.dell.com/support/article/us/en/19/sln125793/downgrading-the-system-bios-on-a-dell-system...

 




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