Ayush02
1 Copper

XPS 13 9360 wifi Issue

I am facing internet connectivity issues on my XPS 13-9360.

When the laptop is under load (as soon as the fan turns on), the internet stops working, even though the wifi shows full bars.

This happens while on battery as well as when plugged in. My system has Intel 9260 network card.

As suggested in other threads regarding similar issues, and tried changing the roaming aggressiveness and wireless modes, but it didn't work.

 

Any suggestions?

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4 Replies
Saltgrass
4 Germanium

Re: XPS 13 9360 wifi Issue

There are many threads on Wi-Fi problems.  You might try running a trouble shooter or look at the downloads page to see if running the diagnostic for the specific component will help..

Since the 9260 card does not come as OEM equipment, did you replace the card yourself and is it behaving the same as the one it replaced?

I am a little concerned about the fan running, are you doing something to cause the system to heat up?  Those systems will heat up for different reasons but I don't see a Wi-Fi card causing one to do so.  Possibly heat is causing problems with the card, but it is located on the upper left of the case and my 9365 does heat up in that area..

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Moderator
Moderator

Re: XPS 13 9360 wifi Issue

Ayush02,

 

Unfortunately, based on the service tag number, the warranty has expired. You can wait for a reply from other community members or contact the Dell Out of Warranty Support Team by clicking here.

 

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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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Ayush02
1 Copper

Re: XPS 13 9360 wifi Issue

Thank you for your response. I tried running the network card diagnostic on Dell SupportAssyst, but it did not flag any issues. I bought the laptop second hand, so can't comment if the network card has been replaced or not. \the seller did say that the laptop is stock, but he might be lying. I don't think the network card is causing system to heat up. If I am running only a couple of browser tabs and not much else, I never face this issue. Only under heavier load (specially when plugged in), when laptop heats up, this issue occurs.
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Re: XPS 13 9360 wifi Issue

If its a Killer networking card and your running Windows 1803 or higher go to the Killer networking site and download their latest driver/software. It should solve your issues. Dell drivers are somewhat behind as Killer has just released a new driver package.

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