berhankoc
1 Nickel

XPS 13 9360 wifi problem

Hello,

I have XPS 13 9360 and i have nonstop wifi problem. XPS wifi dropping out and i am restarting computer then connecting but some minutes later same problem exists. I am calling technical services they says its about of windows problem. 

I cannot identify problem. Because for example in my home wireless modem i can connect with my iphones, tablets and another mac notebook but XPS wifi always dropping out. 

Is this anybody who lives same problem please help me. 

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zlodei2000
1 Copper

Re: XPS 13 9360 wifi problem

My recomendations are: 1. Try to use another router. Do you have this problem in office? In public WiFi? 2. Try to get logs from your router. It depends, but most modern routers are linux-based systems and it's possible to get detailed information about connections/disconnections 3. Standard recommendation - install all Win updates, latest router firmware, wifi drivers for XPS and so on.
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berhankoc
1 Nickel

Re: XPS 13 9360 wifi problem

Actually i have used with 5 different router and all of has same problem. Win updates are fully updated with latest updates and also dell updates are applied with latest. 

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zlodei2000
1 Copper

Re: XPS 13 9360 wifi problem

OK. I would try to fully reinstall wifi drivers. Maybe it's a hardware problem. I have never had any WiFi issues with my XPS 9360
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berhankoc
1 Nickel

Re: XPS 13 9360 wifi problem

Unfortunately i have faced to many problems and Dell Turkey customer service is terrible. They are not interesting with your problem when they sold. 4 times they changed part in my XPS after when i bought but non of them fixed my problem. I have tried reinstall driver and its not fixing my problem. I think i should sell this XPS and never more buy dell any products. Because price-quality balance is terrible.
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Re: XPS 13 9360 wifi problem

Have you tried the drivers from Killer wireless directly? I had problems with Dell drivers after 1809 Windows 10 update. Worked with Killer support and they directed me to the driver only which worked. https://www.killernetworking.com/killersupport/category/other-downloads

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berhankoc
1 Nickel

Re: XPS 13 9360 wifi problem

Thank you for your advice. i will try and inform.

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samos1111
3 Silver

Re: XPS 13 9360 wifi problem

Yes try the latest driver-only version (the "suite" supposedly does some network optimisation but appears to be "sensitive"). 

Before installation, clean up the old driver thoroughly, and stop Windows Update from updating drivers automatically 

https://www.killernetworking.com/killersupport/driver-downloads/kb/faq/28-how-do-i-get-rid-of-the-ki...

https://www.killernetworking.com/killersupport/driver-downloads/kb/faq/58-clean-install-

If issues persist, the Killer wifi+BT card in the 9360 can be replaced with the Intel 9260 (or older 8265, 9260, etc) card. Wifi and BT drivers from the Intel site work, for some cards they may also be available from the Dell site. 

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berhankoc
1 Nickel

Re: XPS 13 9360 wifi problem

thank you so much for detaily advice. i will try and inform this solution.
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berhankoc
1 Nickel

Re: XPS 13 9360 wifi problem

Hi everyone. First of all thank you to everyone for helping to me. But unfortunately none of fixed my problem. 

I begun to think i have hardware problem. 

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