Unsolved
4 Posts
0
5410
XPS 13 9360 wont start flashing white led
Hi
When I power on my XPS 13 9360 I get a white power led for about 6 seconds. It goes off for 4 seconds then on again for 6. I disconnected the battery and the same sequence persisted
Laptop fails to post
Regards
Graeme
Mary G
4 Operator
4 Operator
•
20.1K Posts
0
June 4th, 2019 09:00
Check the diagnostic lights for your model at Dell Support.
https://www.dell.com/support/manuals/us/en/04/xps-13-9360-laptop/xps-13-9360-service_manual/system-diagnostic-lights?guid=guid-3c44f4cd-2aca-429a-abe5-bb795abb8b5a&lang=en-us
Xinbic
4 Posts
0
June 5th, 2019 01:00
Hi
Thanks for offering advice however there are no amber lights. it Lights up solid white for about 5-6 seconds then goes of for 4-5 seconds before going through the sequence again
There are no beeps either
Regards
Graeme
robert p
9.4K Posts
0
June 7th, 2019 05:00
Hi Xinbic,
Thanks for posting. Apologies that your system is not performing as expected.
Your post doesn't indicate if you've run a systems diagnostics yet. Please run a systems diagnostics by either pressing F12 at startup or by running Dell SupportAssist. Make a note of any error messages encountered and post back. If there are none, then it could indicate either a software or driver issue.
Here is information from the Dell knowledge base you may find helpful:
No POST Troubleshooting
How to Troubleshoot a No POST Issue on a Dell Notebook PC
Randyful
2 Posts
1
November 18th, 2019 14:00
You want someone to run system diagnostics on a machine that will not start?
Jeff koshy
1 Message
0
April 16th, 2020 05:00
I have the same issue. Steady white for a few seconds then turns off then steady white again. Any updates on this issue? I've been searching for a solution. Tried to reset the RTC already. Help will be much appreciated.