XPS 13 9360 wont start flashing white led

[Xinbic]

Hi

When I power on my XPS 13 9360 I get a white power led for about 6 seconds. It goes off for 4 seconds then on again for 6. I disconnected the battery and the same sequence persisted

Laptop fails to post

Regards

Graeme

[Mary G]

Check the diagnostic lights for your model at Dell Support.

https://www.dell.com/support/manuals/us/en/04/xps-13-9360-laptop/xps-13-9360-service_manual/system-d...

[Xinbic]

Hi

Thanks for offering advice however there are no amber lights. it Lights up solid white for about 5-6 seconds then goes of for 4-5 seconds before going through the sequence again

There are no beeps either

Regards

Graeme

[dell-robert p]

Hi Xinbic,

Thanks for posting.  Apologies that your system is not performing as expected.

Your post doesn't indicate if you've run a systems diagnostics yet.  Please run a systems diagnostics by either pressing F12 at startup or by running Dell SupportAssist.  Make a note of any error messages encountered and post back.  If there are none, then it could indicate either a software or driver issue.

Here is information from the Dell knowledge base you may find helpful:

No POST Troubleshooting

How to Troubleshoot a No POST Issue on a Dell Notebook PC

[Randyful]

You want someone to run system diagnostics on a machine that will not start?

[Jeff koshy]

I have the same issue. Steady white for a few seconds then turns off then steady white again. Any updates on this issue? I've been searching for a solution. Tried to reset the RTC already. Help will be much appreciated.