XPS

Last reply by 01-30-2021 Solved
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2 Bronze
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XPS 13 9365 2-in-1 "There might be a problem with the driver for the Wi-Fi adapter"

Hello, suddenly the wifi icon disappeared and no wifi / network connection is detected.

After running the troubleshooting this message was shown:

"There might be a problem with the driver for the Wi-Fi adapter".

I tried to install some drivers but it seems that no one fits for my XPS 13 9365.

Solutions (2)

Accepted Solutions
7 Gold
1271

The drivers for your Wifi card are listed here, though I suppose you have tried one of those drivers. In Device Manager check under Network Adapters to see if there is a problem showing with your Wifi adapter. If the adapter shows in Device Manager then try uninstalling and rebooting the system and the drivers should be automatically installed. If there still appears to be a problem then reboot and start tapping F12 and choose diagnostics. Run full diagnostics to see if a hardware problem exists with the adapter.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430

View solution in original post

1267

Thanks for answer back!

I finally installed the right driver but previously I had to manually uninstall the Intel® PROSet software from Control Panel\ Control Panel home\ programs.
Wifi icon and internet connection are back again!

View solution in original post

Replies (2)
7 Gold
1272

The drivers for your Wifi card are listed here, though I suppose you have tried one of those drivers. In Device Manager check under Network Adapters to see if there is a problem showing with your Wifi adapter. If the adapter shows in Device Manager then try uninstalling and rebooting the system and the drivers should be automatically installed. If there still appears to be a problem then reboot and start tapping F12 and choose diagnostics. Run full diagnostics to see if a hardware problem exists with the adapter.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430
1268

Thanks for answer back!

I finally installed the right driver but previously I had to manually uninstall the Intel® PROSet software from Control Panel\ Control Panel home\ programs.
Wifi icon and internet connection are back again!

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