Language EN
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Klavant67
2 Bronze
‎02-23-2020 10:25 AM

XPS 13 9365 Black Screen

Hi, I am looking for some help with my 9365.  Its got the widely known Black screen issue, however after trying most of the suggested fixes, I think the system board is just bad.  Here's the one thing that puzzles me.  The only time i can get anything to display on the screen is by holding the D key during power up.  This has the display diag test where the screen changes colors successfully.  Other than that, i never see anything on the screen.  No logo, no back light, nothing.  Ctrl+Esc yields nothing either.  IS there anything that I may have missed in trying to resurrect this device?

0 Kudos
Reply
2 Replies
JOcean
5 Iridium
‎02-23-2020 02:11 PM

Re: XPS 13 9365 Black Screen

The fact that the screen displays properly during diagnostics only means that the laptop LCD is OK and the problem lies elsewhere. Very possibly the mainboard is bad. Are you hearing any beeps or see any lights flashing in sequence?




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with MSI B-460 Torpedo MB with an Intel i5 10400
Real work on an Inspiron 15 5575 and Latitude E5430
0 Kudos
Reply
Klavant67
2 Bronze
‎02-23-2020 04:11 PM

Re: XPS 13 9365 Black Screen

Nope.  No beeps, no blink codes.  This is why I think the board is just shot.  

kurt

0 Kudos
Reply