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XPS 13-9365, poor performance, constant throttling

My Dell XPS 13 (9365) is less than a year old and runs very slow. In fact it is much slower than a 5 year old Yoga machine! I have run Support Assist, updated Windows and the BIOS, stopped SmartByte but the machine is still laggy for basic browsing and windows tasks (no heavy duty gaming on this machine). Very disappointed with the performance and I find it odd that the model gets such great reviews. Any tips on software to uninstall or configuration to change would be very helpful.

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Re: XPS 13-9365, poor performance, constant throttling

Service Tag: <Service tag removed>

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electronas
1 Copper

Re: XPS 13-9365, poor performance, constant throttling

Please post a screenshot of say... Intel Extreme Tuning Utility (maybe even CPUID HWMonitor) while experiencing slow-downs.

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Moderator
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Re: XPS 13-9365, poor performance, constant throttling

Samir_Srivastava

 

 

Run the ePSA Diagnositics on the computer to check the hardware. 

Invoke diagnostics boot by either of the methods that are suggested below:

1.Power on the computer.


https://dell.to/2P4TmLP the computer boots, press the F12 key when the Dell logo is displayed.


https://dell.to/2P1Mdf6 the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.


NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices.

 

4. Press the arrow in the lower-right corner to go to the page listing.
The detected items are listed and tested.

https://dell.to/2P3raJ0 run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.


https://dell.to/2P4TniR the device from the left pane and click Run Tests.


7.If there are any issues, error codes are displayed.
Note the error code and contact Dell.
or


8.Shut down the computer.


https://dell.to/2P4TnPT and hold the Fn key, while pressing the power button, and then release both.


10.Repeat steps 3–7 above.

 

You can also click here to transfer the warranty and ownership to your name.

 

 


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Moderator
Moderator

Re: XPS 13-9365, poor&nbsp;performance, constant throttling

Samir_Srivastava,

 

Did you run the diagnostics on the system and did it show any hardware failures? 

 

 


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Re: XPS 13-9365, poor&nbsp;performance, constant throttling

Samir_Srivastava,

 

Did you run the diagnostics on the system and did it show any hardware failures? 

 


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