jutah
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Re: XPS 13 9370 Keyboard Skips Button Presses

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Hi guys can you please tell me your bios boot time? You can see that number under the "startup label" in the task manager window. Thanks in advance!

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keymon2
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Re: XPS 13 9370 Keyboard Skips Button Presses

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I was having the same issues with the keyboard.

In my case it not only happened when typing, but also when using my short cuts to change windows and desktops (e.g. Ctrl+Alt+Arrow). Often it was only picking the Ctrl+Arrow or Alt+Arrow, which was quite annoying.

I use ubuntu 18.04, with mate desktop running i3.

I have just installed BIOS 1.3.2, and the experience improved a lot so far, I hope it lasts! Smiley Happy

What I still experience a is sometimes it is missing space bar strokes when pressing with my left hand, but that might be a physical issue in the key.

To install the Bios, I copied the file: `sudo cp XPS_9370_1.3.2.exe /boot/efi/EFI/Dell/Bios/`, reboot, press F12 while boot, and select the right version.

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jroper2
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Re: XPS 13 9370 Keyboard Skips Button Presses

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Thanks @DELL-Justin C,

I've applied the BIOS update and haven't noticed the problem all day.

For those using Linux, if you mount your EFI partition (Ubuntu 18.04 mounts it automatically in /boot/efi), you can simply copy the firmware exe to there, you don't need to put it on a USB thumbdrive. Then when you boot into the BIOS to update it, the firmware exe should just come up as an option.

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thoughton
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Re: XPS 13 9370 Keyboard Skips Button Presses

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Hi,

Does anyone know whether the update including the fix will eventually appear in the Ubuntu Software Updates via the Dell PPA? (I'm still running the 16.04 LTS that my system shipped with.)

(I'm not imagining things am I? Previous firmware updates have been delivered via Ubuntu haven't they?)

Thanks!

 

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thoughton
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Re: XPS 13 9370 Keyboard Skips Button Presses

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In response to my own question, the firmware update does not appear in the Software Updater application in Ububtu; however it does appear when checking for updates via the Details section of the Settings application.

I successfully installed the firmware update using this method yesterday.

And I'm very happy to report that it seems to have solved my particular issues as a game developer (and player): previously playing games using keyboard inputs was incredibly frustrating, due to the incorrect input ordering causing many games to get confused and respond differently than expected, especially when fast inputs are required.

This now seems to be solved.

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rbaba87
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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Hi Justin,

I see the release of the new BIOS to XPS 9370 but I have the same problem of skipping characters on XPS 9365. Is there any plan of release for a BIOS update for this problem on the 9365 as well?

 

Thanks.

 

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Highlighted
Moderator
Moderator

Re: XPS 13 9370 Keyboard Skips Button Presses

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@Community,

Thank you for all your reports on this keyboard concern and also for your feedback regarding 1.3.2. We now have 1.3.3 which retains the keyboard fix, as well as adds other updates.

Capture.PNG

@rbaba87

Yes, the 9365 will be receiving the keyboard fix in the future. I just don't have the ETA yet.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

cactusscribe
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Re: XPS 13 9370 Keyboard Skips Button Presses

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I believe this is a hardware issue--a spongy keyboard that is not a good fit for fast typers. I also type very fast and have enormous frustration with the spongy keyboard. I'm constantly re typing. It's very frustrating.

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McAndze
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Re: XPS 13 9370 Keyboard Skips Button Presses

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@cactusscribe

Since most people are reporting no issues after the BIOS update, I find it hard to believe that this is a hardware issue. Maybe something is wrong with your unit? I had a faulty space bar that got fixed by Dell.

I am VERY happy with the physical feel of the keyboard. I honestly don't think that any other laptop keyboard in this form factor comes close to this. The trackpad on the other hand is very "meh".. But try to smash your fingers on a Macbook keyboard (especially the new ones) and you'll be aching to get back to this responsive little beast.

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JordanHare
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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 I am facing a similar problem on my XPS 13 9360 where I consistently observe extra button presses, frequently pertaining to the "N" or "E" keys. The effect is:

entry becomes enntry 

lane becomes lanne or lanen

 

This only happens with the laptop's built-in keyboard; an external keyboard does not result in the issue.

Are Engineering aware of any known keyboard issues with the XPS13 9360? Please let me know if I can provide any additional useful information.

 

Best

Jordan

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