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2 Bronze

Re: XPS 13 9370 Keyboard Skips Button Presses

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Same problem here, random key presses are being missed which makes for a terrible experience. Entering a credit card number is a difficult with this bug. Along with the wifi not working when waking on sleep, and going to sleep when I've configured it not to....there are no end of issues with this laptop. If I weren't out of the country I would return it

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1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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Yeah you are right.
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2 Bronze

Re: XPS 13 9370 Keyboard Skips Button Presses

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I returned my X1C gen 6 for a similar issue. Waiting for this fix (and it's certainly going in my review).

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1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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Well, it's 9th may and the updated, scheduled for the 8th (and previously scheduled for april 28), has not been released.

This keyboard situation is unbearable, too bad I'm outside of returning period 😞

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2 Bronze

Re: XPS 13 9370 Keyboard Skips Button Presses

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I think it is not a Window issue, there is a problem with the keyboard, maybe drivers of the keyboard are not installed properly

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Re: XPS 13 9370 Keyboard Skips Button Presses

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Changes to new update below:

-XPS 15 9570 status updated

-XPS 13 9350 status updated

-XPS 13 9365 status updated and moved to solved section of this post, per @TanoobkiSeeing if I can get the fix-text added to the BIOS page

-XPS 13 9370 fix was implemented in 1.3.3 and carried to 1.4.0 but @mwohlga reported loss of fix in 1.5.1 - investigating and will follow-up

Resolved:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9365 - 2.1.2 @Tanoobki advised that 2.1.2 resolved the issue. Seeing if I can get the fix text added to the page

Latitude 5289 - 1.13.0  - Fixed keyboard trigger abnormal when press multiple keys at the same time

Latitude 5290 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5490 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5590 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7290 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7390 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7490 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

In progress:

XPS 13 9350 - Dell is working to post the new BIOS within the next couple weeks

XPS 13 9360 - Dell engineering is looking to spread the fix out to a broad list of systems, 9360 included

XPS 13 9370 fix was implemented in 1.3.3 and carried to 1.4.0 but @mwohlga reported loss of fix in 1.5.1 - investigating

XPS 15 9570 - New BIOS with fix ETA of early October

Precision 5530 - Dell engineering is looking to spread the same fix from other models to Precision 5530

Inspiron 13 5379 - The Inspiron 5379 was confirmed to have a different issue of adding random letters - resolved in 1.10.0

Latitude 7390 2 in 1 - Dell engineering is looking to spread the fix out to a broad list of systems including the Latitude 7390 2 in 1

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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I have a 9370 from 1 week, everything updated and idk why but my keyboard misses sometimes the input, even NOT tipying fast...please fix this!

 

I've updated the bios manually since it has been suggested around to solve the oil whine (that i till have tho)

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Re: XPS 13 9370 Keyboard Skips Button Presses

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9343 is affected too. No more skips but it frequently registers multiple presses.
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Re: XPS 13 9370 Keyboard Skips Button Presses

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Today's Updates below in Bold:

-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix

-XPS 13 9350 - key skip fix to be released in 1.9.0 with ETA of November

-XPS 13 9365 status updated and moved to solved section of this post, per @TanoobkiSeeing if I can get the fix-text added to the BIOS page. Engineering came back yesterday and informed that future BIOS version 2.3.0 will officially list and include the key skip fix and ETA to come in the future

-XPS 13 9370 fix was implemented in 1.3.3 and carried to 1.4.0 but @mwohlga reported loss of fix in 1.5.1 - investigating and will follow-up. Dell has committed to resolve the new issue in a future BIOS update coming soon

Precision 5530 2 in 1 - Dell engineering has committed to solving the issue in a future 1.0.5 BIOS with ETA is late November.

Precision 5530 - fix to be released in future 1.6.0 ETA to come

XPS 13 9360 - fix to be released in future 2.10.0 ETA to come

Latitude 7390 2 in 1 - I've followed up with Dell engineering today and asked for ETA

Resolved:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9365 - 2.1.2 @Tanoobki advised that 2.1.2 resolved the issue. Seeing if I can get the fix text added to the page

Latitude 5289 - 1.13.0  - Fixed keyboard trigger abnormal when press multiple keys at the same time

Latitude 5290 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5490 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5590 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7290 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7390 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7490 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Inspiron 13 5379 - The Inspiron 5379 was confirmed to have a different issue of adding random letters - resolved in 1.10.0

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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Re: XPS 13 9370 Keyboard Skips Button Presses

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Is there any ETA on 2.10.0 BIOS update for Dell XPS 9360?