XPS

[SoccerChamp42]

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[DELL-Justin C]

@Cephei @lkuich,

Regarding 9570: Dell is about to test a new BIOS which includes a fix for the key skip. More updates to come in the near future.

@rbaba87,

Dell engineering has committed to fix the 9365 key skip in a new BIOS release but we still have no release ETA yet.

I will update the list in the coming weeks. 

[Elias C.]

Hi Justin,

I am currently experiencing similar issues to those reported in this forum post (and this forum post: https://www.dell.com/community/Laptops-General-Read-Only/Keyboard-issue-with-Dell-Inspiron-13-5000-s...) with my Dell Insipiron 13 5379. I was on the phone with a Dell support representative for a couple hours yesterday, however the best they could end up suggesting was to mail it in for repair (which I am hesitant to do currently due to school and work, for which I heavily rely). I have seen that you have been quite heavily involved in this post as well as a few others on the topic. Any support or suggestions you may provide would be greatly appreciated! Please let me know if you need any further information from me.

Thanks!

[dingobingo]

I'm still having this issue. Updated to latest BIOS did not fix it. This thread should NOT be marked as SOLVED. Moderator - please change this asap and update us with a real fix.

I'm very fortunate I uses a BT keyboard most of the time, otherwise I'd have thrown the thing through a window :)

[jayarjo]

There's the same problem for XPS 9350, do we have a similar BIOS update for it?

[Douglas Black]

Thank god. Hopefully this update tweaks the fan curve as well, because it currently takes about 1 minute of the CPU at 99-100C before the fan kicks in on "optimized" or "ultra performance".

[saigai]

BIOS 1.3.2 is now available for download. I haven't tested it yet myself.

Fixes:

• Battery can't charge over 55%
• Incorrect Ctrl+Alt+Del log on message with HID Event filter driver
• Platform can't boot to the PXE boot environment in Legacy mode via DA300
• Correct the flash utility string typo
• PCIE Card error shows in Support Assist Tool
• Fail 'PCR1 changed' msg prompt in CMD during running TPM PCR cycles in OS
• The PCI-to-PCI Bridge will lost while connecting to Dell Thunderbolt Dock TB18
• Adjust fan speed
• Skips keys when typing fast
  

Enhancements:

• None

[McAndze]

@saigai

Nicely spotted. I see it as well, wonder if they published it by accident early. I'll try it as soon as possible.

[CalmDownMonkey]

If someone tests this, could they kindly check if the key double-pressing issue is resolved too? (mentioned a few posts ago on this thread)
I'd try myself but I'm on the road for a while.

[saigai]

I've just installed the BIOS version 1.3.2, and can confirm that both issues appear to be fixed.

• keyboard skips button presses
• keyboard doesn't detect simultaneous keypresses reliably

Before installing the update, I made sure to reproduce both issues, so I can be sure I'm testing them properly.

[Devhux]

Looks like the update did indeed resolve the issues for me too. Keyboard is working great even when typing at my usual 80-90wpm speed. :)

So happy that I don't have to return this laptop as I'm quite happy with it overall.