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XPS 13-9370, Keyboard skips button presses

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@Cephei @lkuich,

Regarding 9570: Dell is about to test a new BIOS which includes a fix for the key skip. More updates to come in the near future.

@rbaba87,

Dell engineering has committed to fix the 9365 key skip in a new BIOS release but we still have no release ETA yet.

I will update the list in the coming weeks. 

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


Hi Justin,

 

I am currently experiencing similar issues to those reported in this forum post (and this forum post: https://www.dell.com/community/Laptops-General-Read-Only/Keyboard-issue-with-Dell-Inspiron-13-5000-s...) with my Dell Insipiron 13 5379. I was on the phone with a Dell support representative for a couple hours yesterday, however the best they could end up suggesting was to mail it in for repair (which I am hesitant to do currently due to school and work, for which I heavily rely). I have seen that you have been quite heavily involved in this post as well as a few others on the topic. Any support or suggestions you may provide would be greatly appreciated! Please let me know if you need any further information from me.

Thanks!

I'm still having this issue. Updated to latest BIOS did not fix it. This thread should NOT be marked as SOLVED. Moderator - please change this asap and update us with a real fix.

 

I'm very fortunate I uses a BT keyboard most of the time, otherwise I'd have thrown the thing through a window :)

There's the same problem for XPS 9350, do we have a similar BIOS update for it?

Thank god. Hopefully this update tweaks the fan curve as well, because it currently takes about 1 minute of the CPU at 99-100C before the fan kicks in on "optimized" or "ultra performance".

BIOS 1.3.2 is now available for download. I haven't tested it yet myself.

Fixes:

  • Battery can't charge over 55%
  • Incorrect Ctrl+Alt+Del log on message with HID Event filter driver
  • Platform can't boot to the PXE boot environment in Legacy mode via DA300
  • Correct the flash utility string typo
  • PCIE Card error shows in Support Assist Tool
  • Fail 'PCR1 changed' msg prompt in CMD during running TPM PCR cycles in OS
  • The PCI-to-PCI Bridge will lost while connecting to Dell Thunderbolt Dock TB18
  • Adjust fan speed
  • Skips keys when typing fast

Enhancements:

  • None

@saigai

Nicely spotted. I see it as well, wonder if they published it by accident early. I'll try it as soon as possible.

If someone tests this, could they kindly check if the key double-pressing issue is resolved too? (mentioned a few posts ago on this thread)
I'd try myself but I'm on the road for a while.

I've just installed the BIOS version 1.3.2, and can confirm that both issues appear to be fixed.

  • keyboard skips button presses
  • keyboard doesn't detect simultaneous keypresses reliably

Before installing the update, I made sure to reproduce both issues, so I can be sure I'm testing them properly.

Looks like the update did indeed resolve the issues for me too. Keyboard is working great even when typing at my usual 80-90wpm speed. :)

So happy that I don't have to return this laptop as I'm quite happy with it overall.

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