XPS

Last reply by 07-26-2019 Solved
Start a Discussion
2 Bronze
2 Bronze

XPS 13-9370, bought from Adorama, 6 month warranty?

I recently bought a brand new XPS 13-9370 from Adorama in May 2019. It was shipped to them from Dell on November 9, 2018. I have the receipt and Adorama is an authorized dealer for Dell. But when I register the product online, it shows my product is already registered! And the warranty expires in Nov 2019. I contacted Dell support twice, and the same person named David replied twice with identical promotion email selling me extended warranty at extra cost! This is obviously Dell or Adorama's problem! But Dell customer service really disappointed me! This is my third Dell XPS and I would reconsider buying another Dell product. I've added this machine to my account. So Dell can directly see my service tag.

Solution (1)

Accepted Solutions

To anyone who reaches this post:

I contacted Dell Twitter team and they are able to resolve this issue and extend the warranty based on my purchase date. I cannot believe they did it within two days. 

If you have any issues beyond technical problems like me, I'd recommend Dell Cares Twitter. They are way more efficient, and you don't have to suffer long delays and frustrating experiences with the two dudes above like me.

Good luck!

 

 

View solution in original post

Community Accepted Solution
Replies (19)
Community Manager
Community Manager

Due to the private data discussed, I sent you a Private Message.


A double space after a period is no longer needed. Today nearly every font on your PC is proportional.
Find your Service Tag

Send me via Private Message the following data =

* A picture of the Adorama invoice showing the purchase date
* Your full shipping address
* Your phone number
* Your email address


A double space after a period is no longer needed. Today nearly every font on your PC is proportional.
Find your Service Tag

2 Bronze
2 Bronze

I emailed Dell two times with adorama receipt, no response except promotion email asking me to pay for warranty. Dell is not trying to help customers. Instead, they try to evade the questions and send private messages to you. I recently bought a brand new XPS 13-9370 from Adorama in May 2019. It was shipped to them from Dell on November 9, 2018. I have the receipt and Adorama claims itself to be an authorized dealer for Dell. But when I register the product online, it shows my product is already registered! And the warranty expires in Nov 2019. I contacted Dell support twice, and the same person named David replied twice with identical promotion email selling me extended warranty at extra cost! This is obviously Dell or Adorama's problem! But Dell customer service really disappointed me! This is my third Dell XPS and I would reconsider buying another Dell product. ! I've added this machine to my account. So Dell can directly see my service tag.

Please read the Forum Terms of Use.

The Adorama invoice was not sent to me. I have no idea who "David" is so cannot contact him via email.

Send me via Private Message the following data =

* A picture of the Adorama invoice showing the purchase date
* Your full shipping address
* Your phone number
* Your email address


A double space after a period is no longer needed. Today nearly every font on your PC is proportional.
Find your Service Tag

Just sent to you. 

 

Previously sent to  Moderator DCFAdmin. 

So far I'm only describing the facts. 

If this issue is resolved, I don't want to complain anything.

Please just solve this problem for me. That will save time for both of us. 

Thanks,

- a busy worker from Stanford 

2 Bronze
2 Bronze

Hello, 

It's been a month since I posted here for assistance. But I haven't heard back from the ownership transfer from Adorama to me. So warranty still expires in Nov 2019!

Someone from Dell please help!

 

 

Hi peterliux,

Thanks for the message.  Let us look into this for you.  Please allow us until end of business day Monday to research this further.  Thanks.

Dell Technologies

As of now, the Dell Global Tag Team is still working to resolve this issue.  Please contact me Wednesday to see if we have any further information for you.  Thanks.

Top Contributor
Latest Solutions