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XPS 13-9370, cannot install urgent driver
Problem: Chipset | Intel Chipset Device Software Driver
I tried to install this update several times manually and automatically and always when I return back to the site, it still say that this driver need to be updated. Initially I had 3 drivers needed update and two did well but the last one doesn't want to. The reason I really want to update is that my goPro camera is not recognized by some program, and it works without any problem in two other computers. It is recognized by the XPS 13-9370 but the program doesn't see it. Also, I have to download assistant every time I check for drivers.
Anyway the driver should be able to install if it is on the site for download.
Mary G
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July 16th, 2019 13:00
Tell us which drivers you think you need. Support Assistant is not always correct about needed drivers. In fact, there are times when the assistant causes problems with the wrong downloads. Drivers not installing means you don't need those drivers. Chipset drivers have nothing to do with your GoPro. If the computer sees the camera, it is the program that is the problem not the computer.
DELL-Chris M
Community Manager
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July 16th, 2019 14:00
You must register this XPS 13-9370 into your name/ownership using the online form.
The latest XPS 13-9370 Intel Chipset driver we offered is (https://dell.to/2llICdA,A07, 8/14/17). What version is currently installed? If you ran Windows Update and it installed a newer Microsoft reference Intel Chipset driver, our Download Assistant will think that you need our older driver.
grgosan
6 Posts
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July 17th, 2019 05:00
grgosan
6 Posts
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July 17th, 2019 05:00
DELL-Chris M
Community Manager
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54.2K Posts
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July 17th, 2019 07:00
What specific app/program are we talking about here?
grgosan
6 Posts
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July 17th, 2019 10:00
it is GoPro Quik
grgosan
6 Posts
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July 17th, 2019 12:00
I have done that already, and tried all suggested actions, but didnt help.
you can see tread that I started here:
https://community.gopro.com/t5/Cameras/GoPro7-not-detected-by-Quik/m-p/363978#/M102333
Thanks, G
DELL-Chris M
Community Manager
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54.2K Posts
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July 17th, 2019 12:00
Dell never tested this 3rd party app so all we can provide is best guess. The fact that the goPro camera is recognized by the operating system means that the XPS 13-9370 hardware and operating system are fine. The XPS 13-9370 certainly meets the Quik requirements. My advice, post the issue on their Quik Windows forum to see what other Windows 10 users can offer as far as advice.
grgosan
6 Posts
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July 19th, 2019 03:00
And everything was quiet.....
no solution, and that is ok for DELL i guess
Dell-SreejithR
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3.4K Posts
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July 19th, 2019 05:00
I am afraid, as mentioned earlier there is no issue with the system or the operating system. Our assistance with 3rd party applications will be limited.