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XPS 13-9370, fan and speaker noise

Hi, The fan kicks in whilst the machine is charging and does a cracking noise. Furthermore, the speakers make something like a popping noises (like the sound you get when you turn a speaker on and off) when I play video or music. Also, it does happen when I browse. I got the motherboard replaced twice, but the issue was not resolved. Then I got the laptop replaced already once ( it was not more than 2 weeks ago). This is just ridiculous, I will never recommend DELL. It is not a matter of being unlucky after two motherboard replacement, case replacement (as the technician they sent to me broke it wilst repairing the motherboard) and laptop replacement....this is something to do with the poor quality of the product. Definitely it is not worthy the money it's valued. I am now wondering how DELL would like to manage the same issue for the second time!

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Re: XPS 13-9370, fan and speaker noise

Two XPS 13-9370, both with the identical fan activity? (Yes/No)
Two XPS 13-9370, both with the identical speaker noise? (Yes/No)
* Click my username and via private message send me both service tag numbers

The fan kicks in whilst the machine is charging
* In what state (sleep, hibernate, etc.) is the XPS 13-9370 while charging and the fan spins up?
* Have you seen other XPS 13-9370 that did NOT have the fan spin up while charging?

and does a cracking noise
* cracking or crackling? Can you post a video with sound for us to hear these speaker noises?

 

It appears that you are in Europe? Did you re-contact through email the technician who setup the system exchange?

 



 

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