XPS 13-9380 Thunderbolt Controller Driver Update A10 fails to install repeatedly

I am experiencing the same problem

The install will normally give you a path to an install log...  Have you checked that?

Hi,

I have the same Problem.

The Log shows:

InstallDrivers run x64
Installing driver: C:\Program Files (x86)\Intel\Thunderbolt Software\Drivers\tbt100x.inf
Driver C:\Program Files (x86)\Intel\Thunderbolt Software\Drivers\tbt100x.infinstallation failed! installation exit ( DiInstallDriver return code False)

CustomAction Action22_DriversInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 20:57:23: InstallExecute. Return value 3.
Action 20:57:23: Rollback. Rolling back action:
Rollback: Action22_DriversInstall
Rollback: Copying new files
Rollback: Action21_PostInstallRollback
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI6020.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action ThunderboltInstaller!CustomActions.PostInstallRollback
Rollback Thunderbolt service WMI provider registration
Microsoft (R) MOF-Compiler, Version 10.0.18362.291
Copyright (c) Microsoft Corp. 1997-2006. Alle Rechte vorbehalten.
Die folgende MOF-Datei wird analysiert: uninstall.mof
Die MOF-Datei wurde erfolgreich verarbeitet.
Daten werden im Repository gespeichert...
Fertig!

Rollback service ETW manifest installation
Rollback application ETW manifest installation
Remove tasks from task scheduler
Rollback: _...ction23_DriversInstallRollback
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI6215.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action ThunderboltInstaller!CustomActions.DriversInstallRollback
InstallDrivers run x64
Uninstall driver: {E6869364-3C20-4216-87C6-829A050D1291}\P2P
no OEM file found this driver
Driver {E6869364-3C20-4216-87C6-829A050D1291}\P2P uninstall done
Uninstall driver: VEN_8086&DEV_1575
Driver VEN_8086&DEV_1575 uninstall done
Uninstall driver: VEN_8086&DEV_1577
Driver VEN_8086&DEV_1577 uninstall done
Uninstall driver: VEN_8086&DEV_15BF
Driver VEN_8086&DEV_15BF uninstall done
Uninstall driver: VEN_8086&DEV_15D9
Driver VEN_8086&DEV_15D9 uninstall done
Uninstall driver: VEN_8086&DEV_15D2
Device Found
Oem file found and removed oem43.inf
Oem file found and removed oem47.inf
Real TBT device was removed
Driver VEN_8086&DEV_15D2 uninstall done
Uninstall driver: VEN_8086&DEV_15E8
Driver VEN_8086&DEV_15E8 uninstall done
Uninstall driver: VEN_8086&DEV_15EB
Driver VEN_8086&DEV_15EB uninstall done
Uninstall driver: VEN_8086&DEV_15DC
Driver VEN_8086&DEV_15DC uninstall done
Uninstall driver: VEN_8086&DEV_15DD
Driver VEN_8086&DEV_15DD uninstall done
Uninstall driver: VEN_8086&DEV_15DE-LAST
Last bus driver detected, performing the OEM*.inf cleaning for bus driver
no OEM file found this driver
Driver VEN_8086&DEV_15DE-LAST uninstall done

Rollback: Creating folders
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Rollback: _...n37_WriteRunningFlagToRegistry
Action ended 20:57:26: INSTALL. Return value 3.
Action ended 20:57:26: ExecuteAction. Return value 3.
Action 20:57:26: FatalError.
Action start 20:57:26: FatalError.
Action 20:57:26: FatalError. Dialog created
Action ended 21:00:23: FatalError. Return value 2.
Action ended 21:00:23: INSTALL. Return value 3.
=== Logging stopped: 13.08.2019 21:00:23 ===
MSI (c) (A8:A4) [21:00:23:115]: Product: Thunderbolt™ Software -- Installation failed.

MSI (c) (A8:A4) [21:00:23:117]: Das Produkt wurde durch Windows Installer installiert. Produktname: Thunderbolt™ Software. Produktversion: 17.4.77.400. Produktsprache: 1033. Hersteller: Intel Corporation. Erfolg- bzw. Fehlerstatus der Installation: 1603.

[Tue Aug 13 21:00:23 2019]
--- End of Vendor Software Log ---

[Tue Aug 13 21:00:23 2019] Vendor Software Return Code: 1603
[Tue Aug 13 21:00:23 2019] logo.png
[Tue Aug 13 21:00:23 2019] Name of Exit Code: UNKNOWN_OPTION
[Tue Aug 13 21:00:23 2019] Exit Code set to: 11 (0xB)
[Tue Aug 13 21:00:23 2019] Result: FAILURE
[Tue Aug 13 21:00:25 2019] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-Thunderbolt-Controller-Driver_886C9_WIN_17.4.77.400_A10 (2).txt

I had some similar issues with the XPS 15 9550 TB driver and firmware (firmware was unrecognized and I couldn't update it). Re-installing the TB Controller Driver didn't help.

Resolved it by uninstalling the Thunderbolt Controller Driver, rebooting, then re-installing the Controller Driver, and rebooting again. 

Above might be worth trying to fix the issue with the XPS 13 9380.

@MarkusKO, the log you provided seems to be a rollback log, is that the only one you have an is the one referenced at the bottom?

Hi Techgee,

Thx for you Input, but did not work out for me...

BR
Markus

Hi Saltgrass,

Thx for support!

Unfortunately I can only add 2000 Characters. I could send you the full log over PM...?

BR

Markus

Dear all,

Now it worked:

1) Deinstalled Thunderbolt device (Device Manager)

2) Do NOT Reboot

3) Install the Thunderbold driver 

--> Success !

Thx to all for your inputs!

Have had the same issue for over a week. Can confirm that deleting the Thunderbolt Controller Driver in Device Manager and then manually installing the A10 update (download at https://www.dell.com/support/home/ca/en/cabsdt1/drivers/driversdetails?driverid=886c9 ), followed by a restart, will result in a successful install and the Dell SupportAssist correctly registers the installation. Thanks so much for figuring this out.

I followed these steps on my brand new 9380 and got the driver to finally install. 

However, upon restart I now get an error when the computer restarts each time that the Thunderbolt Software is no longer in use and can be safely deleted. 

I see there is the Thunderbolt Control Center and an app called Thunderbolt Software. Can the software app really be deleted?

Me too, after reboot i got the error "This Thunderbold application is not use anymore and can be safety uninstalled".

Looking on the web I resolved the issue as the follow:

1. Uninstall Thunderbolt Controller from Device Manager (check the box "Delete the driver software for this device")
2. Run "Command prompt" as administrator and launch the command: sc delete nhi
3. If present uninstall Thunderbolt Software from Control Panel -> Programs -> Programs and Features
4. Install the Thunderbold driver (https://www.dell.com/support/home/ca/en/cabsdt1/drivers/driversdetails?driverid=886c9)
5. Reboot

... of course, execute the commands at your own risk

thanks!!!!

Hi,

not sure if your problem is solved. I'm no expert at computers myself but when I tried to install the thunderbolt driver a notification would pop up saying "Installation failed." For me after I first installed something called the "Thunderbolt Controller Application." from dell the installation worked.