We have a new DELL XPS 13 9380 and experience problems when unplugging it from WD15 docks the laptop screen goes black and hangs and we need to a hard reboot to get it working again, the latest firmware updates both on the Laptop and the dock are deployed, even tried reinstall windows. But no luck 😞
Same problem when the computer goes down in standby.... cannot be woken up again and needs a hard reboot.. to startup.
Anyone else who have experienced this ? and maybe know how to fix it ?
Solved! Go to Solution.
I wouldnt consider that a solution. We need to know what specific driver is causing this. I am experiencing this issue on multiple laptops.