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Mr_Nilsson
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XPS 13 9380 and WD15 USB-C Dock problems

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Hey All!

We have a new DELL XPS 13 9380 and experience problems when unplugging it from WD15 docks the laptop screen goes black and hangs and we need to a hard reboot to get it working again, the latest firmware updates both on the Laptop and the dock are deployed, even tried reinstall windows. But no luck 😞

Same problem when the computer goes down in standby.... cannot be woken up again and needs a hard reboot.. to startup.

Anyone else who have experienced this ?   and maybe know how to fix it ?

 

 

 

 

 

 

 

 

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Mr_Nilsson
1 Nickel

Re: XPS 13 9380 and WD15 USB-C Dock problems

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Reinstalling with a fresh windows 10 install media (not the Dell Factory installation solved the problem)

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Mr_Nilsson
1 Nickel

Re: XPS 13 9380 and WD15 USB-C Dock problems

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Reinstalling with a fresh windows 10 install media (not the Dell Factory installation solved the problem)

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rbodley
1 Copper

Re: XPS 13 9380 and WD15 USB-C Dock problems

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I wouldnt consider that a solution.  We need to know what specific driver is causing this.  I am experiencing this issue on multiple laptops.

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