Adham Fawarseh
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XPS 13 9380 overheat while charging

Hello, I have an XPS 13, about one month old.
when I connect it to the AC power using the charger, the laptop overheats, and I start hearing noise from the fan.
I use Core Temp program to monitor temperatures, when I am running on battery without recharging, temperatures are around 38-42 Celcius, whenever I connect the charger, temperatures are above 65, sometimes reaching 83 Celcius.
Customer support updated all my drivers, nothing helped yet.

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HPEndres
1 Copper

Re: XPS 13 9380 overheat while charging

Hi, I can confirm the issue. The CPU temperatures go often above threshold when charging. As soon as you unplug the cable, they go down.

Any idea how to solve it?

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