You can try calling Dell to see what they say, but there's clear evidence the system did give you warning the battery was faulty -- the warping of the touchpad and keyboard mean the battery was swelling up before the event occurred -- any sign of that means a battery is end of life, hazardous and must be replaced immediately.
Yes swollen li-ion batteries of this kind are known to catch fire on occasions, luckily not very often (as Samsung S7), but if they inflate they should be treated as a serious fire hazard.
User manuals are usually full of warnings, but Dell doesn't pay enough attention to this, partly because they want to avoid responsibility for the inflated batteries (replace some for free, can't even supply replacement batteries to others that are willing to pay...). I think it wouldn't be so difficult and expensive to fit batteries with some sort of inflation gauges, so that they'd stop working before swelling up.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 28th, 2018 07:00
Dell Taiwan Technical Support is working this issue.
ejn63
10 Elder
10 Elder
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23.1K Posts
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June 27th, 2018 06:00
We cannot see your image. Post a description of the problem or a link to the image hosted elsewhere.
poliky
3 Posts
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June 27th, 2018 19:00
https://imgur.com/gallery/LlQrei0
ejn63
10 Elder
10 Elder
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23.1K Posts
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June 28th, 2018 05:00
You can try calling Dell to see what they say, but there's clear evidence the system did give you warning the battery was faulty -- the warping of the touchpad and keyboard mean the battery was swelling up before the event occurred -- any sign of that means a battery is end of life, hazardous and must be replaced immediately.
poliky
3 Posts
0
June 28th, 2018 07:00
Thank you.
“While a swollen pack does not represent a safety concern,...”
https://www.dell.com/support/article/tw/zh/twdhs1/sln292953/how-to-troubleshoot-dell-laptop-battery-issues?lang=en
Given the battery cannot work well as new one, the product shall still be free from self-burning.
I reported to Dell and I hope Dell dispatches engineer to check this event soon.
samos1111
489 Posts
1
June 28th, 2018 07:00
Yes swollen li-ion batteries of this kind are known to catch fire on occasions, luckily not very often (as Samsung S7), but if they inflate they should be treated as a serious fire hazard.
User manuals are usually full of warnings, but Dell doesn't pay enough attention to this, partly because they want to avoid responsibility for the inflated batteries (replace some for free, can't even supply replacement batteries to others that are willing to pay...). I think it wouldn't be so difficult and expensive to fit batteries with some sort of inflation gauges, so that they'd stop working before swelling up.