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XPS 13 Plus 9320, turns on after shutdown
Hello, I recently bought the XPS 13 Plus 9320 from Dell. I got it August 16 so it hasn’t even been a month of ownership. This problem started yesterday when I did a driver update, When I shutdown the laptop, it turns back on in even when the lid is down and this causes the battery to drain when I come back to use it? I contacted Dell and they went through a couple of things and nothing worked. After the factory reset the product. And still this problem occurs. Do I have a defective product, and what do I do?
peterwbaker
67 Posts
0
September 14th, 2022 23:00
Happy to report problem fixed, can't see anywhere to "Accept as Solution" under my "old 1.7.1 install the PC would restart after I have finished and walked away from it, completely draining the battery (Top). Last night I closed and PC did not restart till this AM when I pressed the power switch (Bottom).
Regards, Peter
PS: @QuangTH thanks for the tip about Auto BIOS update, I did not even realize this was an option!
peterwbaker
67 Posts
0
September 15th, 2022 12:00
This evening I went looking to turn off the Auto BIOS update setting in the BIOS but there was nothing obvious! Is it the the one titled Enable UEFI Capsule Firmware Updates? It says disabling it will block BIOS updates from services such as Windows Update so I am not 100% sure... Thanks, Peter
d5123101
457 Posts
0
September 16th, 2022 21:00
Why would you report this as a solution when you weren't even 100% sure where the option is located? You are correct though, that is the correct setting in the BIOS to disable (if you want to disable automatic updates for the BIOS through Windows). This forum should not be marked as solved because Dell has not released a new BIOS revision (1.6.0 still has the YouTube lag issue).
peterwbaker
67 Posts
0
September 17th, 2022 02:00
Hi @d5123101 My problem as shown in the title "XPS 13 Plus 9320, turns on after shutdown" is solved, I am on the latest BIOS version and my laptop will shut down and stay shut down:-). In my case I did not need to disable the auto update function, it was my technical curiosity asking:-). Thanks for confirming what I had seen was the correct place to disable auto update if I need to in future. Regards, Peter
d5123101
457 Posts
0
September 17th, 2022 07:00
So you're saying that you're back on the latest 1.7.1 revision and not having the random boot up issue anymore? I've downgraded my XPS just to entertain Dell but if you have to downgrade and then reupgrade and that fixes the boot issue then maybe I will try that.
peterwbaker
67 Posts
0
September 17th, 2022 08:00
That is correct I am on 1.7.1 dated 24-Aug-22. I down graded to 1.6.0 and PC shut down OK. Next time I restarted it auto upgraded which surprised me and hence my question. Only thing I did differently to previous BIOS installs is I did them connected to a dedicated power supply not the power supplied by my Dell Thunderbolt Dock WD22TB4. I am not sure if the dock was a contributing factor before... Peter
d5123101
457 Posts
0
September 17th, 2022 19:00
So finicky it seems, when I get the chance, I'll try it again. Thanks for your insight.
Soundtweaker
2 Posts
0
September 24th, 2022 23:00
Has this issue been fixed with the 1.8.1 update?
d5123101
457 Posts
0
September 25th, 2022 06:00
According to the "Fixes & Enhancements" section, it does. However, Dell-Cares said they'd PM me back when engineering had taken a look and resolved the issue. So who knows?
Alexa113
2 Posts
1
September 25th, 2022 07:00
Are there any problems with the new BIOS 1_8_1 exe. update, because I don't want to take the risk
Peteskies
3 Posts
0
September 26th, 2022 04:00
Same here. I don't want to bother with a temperamental BIOS update process. I'd rather this gets fixed properly.
Alexa113
2 Posts
0
September 28th, 2022 02:00
Thank you for the reply.