Last reply by 09-28-2022 Solved
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2 Bronze
2 Bronze

XPS 13 Plus 9320, turns on after shutdown

Hello, I recently bought the XPS 13 Plus 9320 from Dell. I got it August 16 so it hasn’t even been a month of ownership. This problem started yesterday when I did a driver update, When I shutdown the laptop, it turns back on in even when the lid is down and this causes the battery to drain when I come back to use it? I contacted Dell and they went through a couple of things and nothing worked. After the factory reset the product. And still this problem occurs. Do I have a defective product, and what do I do?


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Same here. I don't want to bother with a temperamental BIOS update process. I'd rather this gets fixed properly.

2 Bronze
2 Bronze

I downloaded 1.8.1  and it did indeed fix the issue. No problems here.

<ADMIN NOTE: Broken link has been removed from this post by Dell>


Thank you for the reply.


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