like2lean
1 Nickel

Re: XPS 13 brightness has completely stopped working

After a month of trying many things, spending hours on the phone with support, and sending my new 9360 in for repair, this actually seems to be working...THANKS!!!

I went through everything with support, DELL drivers, windows reset, new windows install then had to send it in for repair. I got my laptop back from repair Thursday, they replaced the screen??? No help, I forced this driver with the zip file and all seems well now, a few days should tell for sure. Thank you  for posting.

like2lean
1 Nickel

Re: XPS 13 brightness has completely stopped working

Several days later this is the longest time my new 9360 has worked since I bought it. This driver update fixed the problem.

Hours on the phone, and a week sending it to Dell, all failed, this simple driver update solved a problem that many seem to have. Not sure why Dell support couldn't find this, or why they are reluctant to reach outside their bag of toys for a solution.

dmehar
1 Copper

Re: XPS 13 brightness has completely stopped working

Thank you! It worked.
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chbartel
1 Copper

Re: XPS 13 brightness has completely stopped working

this fixed my issue!!  Thanks so much for this! finally, after 6 months of messing with my system, reimaging, etc.

mlym
1 Copper

Re: XPS 13 brightness has completely stopped working

paranoidozzy, Thank you so much. After much searching for and filtering of "great solutions" this one worked - the first one I actually trusted enough to try. Shades off, screen brightness frustrations over. Although I do wonder how these basic things get broken so easily. Thank you again, for taking the time to detail the steps so well 😉
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robin786
1 Nickel

Re: XPS 13 brightness has completely stopped working

Thank you very much! This worked like a charm! Instantly after installing the driver, I can adjust the brightness, even without a restart. Thanks for saving my eye sight!

 

PS: Here is the steps that i followed from another user, paranaoidozzy on at page 3

 

Hey guys,

I think I found a way to solve this problem permanently. (update the graphics driver to Version: 26.20.100.6709 )

As the previous threads discussed, the key problem is the graphics driver. It seems the latest version of the graphics driver can solve the problem. You can find it from Intel (don't download from Dell, that's the driver cause the problem):

https://downloadcenter.intel.com/download/28731/Intel-Graphics-Windows-10-DCH-Drivers?product=96551

However, you'll find you can't install it due to some reasons. So here is how I solve this problem. 

1. download the zip file of the driver from the above link

2. unzip it

3. go to the "Device Manager" (right click "this PC"--"properties")

4. go to your "Display adapters"--"Intel HD Graphics 620"--double clickAnnotation 2019-04-19 113748.jpg

5. go to "Driver"--"update driver" and choose"browse my computer for driver software"

6. guide it to your unzip file folderAnnotation 2019-04-19 114349.jpg

 

 

 

 

 

 

 

 

 

7. let the system install the driver, and then restart your system. It should fix the problem. 

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stevelion
1 Copper

Re: XPS 13 brightness has completely stopped working

Thanks for sharing a fix for this.  The problem was resolved as soon as the new driver installed.

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FireEmerald
1 Nickel

Re: XPS 13 brightness has completely stopped working

@Dell-SreejithR  I don't understand why this driver isn't updated by the Dell Update client? I had exactly the same issue and the new driver solves this, so why isn't this driver pushed to your customers?

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vkochar
1 Copper

Re: XPS 13 brightness has completely stopped working

I am facing this issue since 2 months. Is anyone at Dell looking into this issue and working on a official fix ?

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Geoff55
1 Copper

Re: XPS 13 brightness has completely stopped working

Huge thanks paraonoidozzy! This even got solved my night light problem !! -latest 26.20.100.6890 version installed-

1-Day later EDIT: brightness is well working but night light is yet no longer working... But I read it was more a windows 10 related issue.

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