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XPS 15 2in1, bad pixel
I bought a XPS 15 2in1 laptop one year ago. My warranty is valid until Sep 4,2019.
Recently, I found a bad pixel at the middle of the screen. I want to make sure, is the ONE bad pixel not covered in the warranty, even it is in the middle?
If I'd like to pay the fee, would the after-sales service help me change the screen(1080p, touch), or even update it to a 4K screen?
BTW, I try to get help through DELL Help & Support app. But it says "Please take a moment to register your system". After I complete registration, it still repeats the same sentence. How to solve it?
DELL-Jesse L
Moderator
Moderator
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16.7K Posts
0
July 30th, 2019 09:00
R9MX4,
Click here to review the Dell Pixel Policy. You can call the Dell Spare Parts Department to see if that 4k screen is available for this model.
FYI. I see that the computer is registered in your name.
Mary G
2 Intern
2 Intern
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20.1K Posts
0
July 30th, 2019 08:00
You might be mistyping your service tag. Do not post it here since it is not allowed in this public forum. Go here and let Dell Detect the tag.
https://www.dell.com/support/home/us/en/22/?l=en