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Last reply by 03-21-2023 Solved
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34490

XPS 15 7590, Memory Integrity on causes an inaccessible boot device

XPS 15 7590

Hey all,

Just wanted to report a minor bug with a fresh install on Windows 11 22H2 on XPS 15 7590.

When trying to turn on Memory Integrity under Device Security / Core Isolation, upon next reboot i get a blue screen with Inaccessible Boot Device.

Yes, I'm using the latest Intel Chipset Drivers and XPS 15 7590 firmware.

Yes my Windows 11 is up to date.

<Your purchased 1 year warranty expired on August 2, 2020. DELL-Admin>

Replies (179)
1344

Bot replies don't help. I and I think I can say we (users here looking for a solution), we have already tried suggested solutions and explained and proved plenty of times that there is an issue to be solved DELL side.

Community Manager
4686

Update January 27, 2023. The platform team told us this morning that they cannot capture these due to the age of the model. This means that we only have the following workarounds.

On the XPS 15 7590, if Memory Integrity is Enabled, you will see the issue of unresponsiveness with an inaccessible device when updating to Windows 11 22H2.

* Go to Windows Settings
* Click Privacy & security
* Click Windows Security
* Click Device security
* Click Core isolation details
* Switch Memory integrity to Off
* Once the change is made restart the Laptop
* Once back into Windows, start the update to Windows 11 22H2

If you still have issue updating to Windows 11 22H2 =
* Restart and press F2 to enter the BIOS
* Go to Virtualization Support
* Remove the check from Enable VT for Direct I/O
* Exit the BIOS and return to Windows
* Start the update to Windows 11 22H2. If the update is successful, go back into the BIOS and add the check back to Enable VT for Direct I/O

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
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3 Silver
1310

@noliveira My guess is that @DELL-Chris M is meaning that they need one XPS 15 7590 system to investigate the problem further as this system is not sold anymore. So if one is able to do the capture request that should be sufficient. I'm I right @DELL-Chris M ?

But at the same time, there are other models that have the same issue e.g. Precision 5540.
Perhaps @DELL-Chris M is able to have another model in stock to investigate?

See https://www.dell.com/community/Windows-11/Dell-XPS-15-7590-Windows-11-22H2-problems-when-secure-boot...

1303

But at the same time, there are other models that have the same issue e.g. Precision 5540.
Perhaps is able to have another model in stock to investigate?
* A similar process through GHN has to be initiated by the Precision Laptops team from those specific Precision Laptop board threads.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
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1290

Thank you very much for taking this issue to further investigation, I hope you will find somebody with a still active warranty. Please keep us posted on any finding. 

Have a great day.

Sandro

2 Bronze
2 Bronze
1279

I no longer have warrantly since the laptop was purchased near to when it came out. However I would be happy to send mine in for you to do testing on in exchange for a replacement.

However it is noteworthy that it does not matter the state of the device. If it is wiped, a fresh windows install, or having been used for years. The issue still persists. That being the case I am sure they could get their hands on a model without exchanging with a customers device no?

955

Chris

Please just level with me. Is my $3,500 Dell XPS 15 7590  going to be a nice paper weight after Windows 10 reaches its end of life unless someone sends in their XPS 7590 that still has the original warranty from 3 years ago?

Dell seriously doesn't have one of these models in its possession? Dell really cannot find a solution to this issue? Dell has to have this model to examine when its affecting other models as well? Clearly someone at Dell has the capability to find a solution.

Please. Just tell us what the anticipated outcome is.

Community Manager
940

Is my $3,500 Dell XPS 15 7590 going to be a nice paper weight after Windows 10 reaches its end of life unless someone sends in their XPS 7590 that still has the original warranty from 3 years ago?
* Even after Windows 10 EOL October 14, 2025 any PC running Windows 10 will function just fine. There just won't be anymore updates from Microsoft. So no, not a paper weight. 

Dell seriously doesn't have one of these models in its possession?
* They do. They said that they could not replicate the issue. They then asked for captures.

Dell really cannot find a solution to this issue?
* That is why they want a capture.

Dell has to have this model to examine when its affecting other models as well?
* Yes, for this thread. The other model threads have to initiate the same process using the GHN agents from those threads with different platform team.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
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938

Hi @DELL-Chris M 

In reply on your answer to the question:
Dell seriously doesn't have one of these models in its possession?
* They do. They said that they could not replicate the issue. They then asked for captures.

That is really strange as it happens with totally fresh installed systems as well and not only with several Dell systems but also from other brands with the same BIOS setup.

971

I am just communicating to you what I have been told.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
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