XPS

Last reply by 06-23-2022 Solved
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451

XPS 15 7590, lid closed, stays on

Hello, I just bought a Dell for the first time under a year ago. The problem I having is when I close the laptop lid for the night or whatever it doesn't turn off. For example I will have a full battery and the laptop will be unplugged. By the morning the laptop is completely dead and has an awful time booting up. 

I have had it in sleep mode when the lid is closed and hibernate mode when the lid is closed. Still it continues to run until it dies. Any ideas on what is keeping it running and how to fix it?  

Thanks

Solution (1)

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225

Done all driver updates. It seems to have worked, it looks like all sleep / hibernate modes are now working.



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449

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

 

To be clear, neither sleep mode or hibernate mode are, "turn off". The system is stil on in those modes.

* Connect the external AC power adapter to the laptop
* Click Start- Power- Shut down


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If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

296

I have the same problem, and this has caused my Laptop to overheat a couple of times since I pack it in my laptop case without knowing that it is still on. So please find a solution to this ASAP as this is shortening the life of my laptop, and it is expensive.

288

yeah, they never figured out the solution. They had me re-image the thing like 10 times. I even gave it to my brother to diagnose and run some tests of his own. We figure the mother board is bad. So if you got a nice discount on your computer then I would maybe look into replacing the motherboard or returning it if you can. Dont waste your time finding a solution.....I got a really nice discount on mine and I don't know if I will be able to sell it or just pay someone to replace the motherboard. It will still be a little cheaper than the original price tag. Super irritating, I went with a pretty spec'd out version <Profanity removed. TOS77>  Should have just spent the money on a MAC. Good luck 

226

Done all driver updates. It seems to have worked, it looks like all sleep / hibernate modes are now working.



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

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