Last reply by 08-15-2019 Unsolved
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1 Amber
1 Amber

XPS 15 7590 would not turn on out of the box

I think @dellisapain also had the same issue that I did. I recently bought a new XPS 15 7590 that arrived two days ago. I charged it for 24 hours before turning it on, without realizing that only the light on the cable was on -- not the lights on the side of the laptop. When I tried pressing the power button, it would not respond at all. I initially noticed an unusual smell when I took it out of the box, and it lingered on the laptop even after sitting out of the box for 24 hours. I called customer service, and the employee helped me with a series of tests that got me absolutely nowhere. He said he would ship me a new one, but in 7-8 business days although I knew they had the capacity to do expedited shipping. I have received no emails at all confirming the delivery or order request... this is outrageous!

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I will look into this for you. Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.






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