XPS

Last reply by 06-24-2022 Unsolved
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1 Copper
1 Copper
368

XPS 15 9500, curser misbehaving and random clicks

Hello,

I have just received a brand new XPS 9500. it looks a great laptop except the misbehaving curser jumping suddenly to the screen side and random clicking on the screen. I am not sure if it is the touch pad or the touch screen problem.

Anyone had this experience before? any ideas?

Thanks

Replies (2)
3 Argentum
310

Your issue sounds like a touch pad problem, IMHO.  You may have to have it replaced.

2 Bronze
2 Bronze
108

Mine did the same thing. Disabling the touch screen in BIOS settings makes the problem go away - so I think the touch screen, rather than the trackpad, is probably the issue.

 

Mine is a work laptop, new, so I guess they'll send it back for a replacement.

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