XPS 15 9500 static noise when playing any audio on mute

Hi,

Same issue here.

If I have the laptop without sound and some sound starts to reproduce, on youtube or netflix or some other audio file, the speakers emit a small static noise.
I can't find anything on how to solve this issue and I have all the available updates installed.

The laptop has one week and I'm thinking on sending it back.

You are not alone. This is a global issue affecting every single XPS 9500.

What you didn't noticed is that apart from the static noise, you also have the inbuild speaker crackling and distorting the audio, issue shown here: https://drive.google.com/file/d/1ijHPbKahLE2l1cTKUUryPUPTwKXC7s_H/view?usp=sharing

There are more threads on this issue, none of them have a solution yet.

https://www.dell.com/community/XPS/XPS-15-9500-speakers-crackle/m-p/7750166/highlight/false#M74081 

https://www.dell.com/community/XPS/XPS-15-9500-speakers-crackle-2/m-p/7755916/highlight/false#M74513 

https://www.dell.com/community/XPS/XPS-15-9500-speaker-crackle-issue/m-p/7740259 

This is most likely a driver issue, none of the below options help to resolve it:

- No speaker replacement helps

- No system restore helps

- No system re-install helps

- No driver update/uninstall/update helps

- No laptop replacement helps

- No joy in buying brand new laptop as the same issue is present.

For updates please follow the thread below:

https://www.dell.com/community/XPS/All-New-Dell-XPS-15-9500-laptops-have-Distorted-Crackling-Audio/td-p/7759332

Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.

Was there ever a solution found to this? The thread below seems to be a different problem. Cheers