XPS

Last reply by 05-18-2022 Unsolved
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2 Bronze
2 Bronze
296

XPS 15 9500 wakes up from sleep every 4 minutes

Dear Community,

on my XPS 15 9500 I am experiencing a strange pattern while the laptop is in sleep / hibernated.

I close the lid to put it into sleep, but on the connected external screen the white DELL logo appears after some time, with several "loading circle" icons cloned besides. The cooling fans also start to work, it looks like some boot process that wakes the machine up from sleep. After about ten seconds the DELL logo gets cloned for a blink of an eye aswell and then everything dissapears - the laptop goes back to sleep again.

I could observe, this phenomenon repeats itself every 3 min 55 sec - shortly waking up, loading, then going to sleep again.

It doesn't effect any processes that were paused by putting the laptop to sleep, but it is quite annoying, as the screen lights up the room every 4 minutes...

Here is a photo of what is appearing. Do you have any suggestions how to stop this?

IMG_20220315_005621_2.jpg

 

Replies (7)
4 Ruthenium
287

This will require some R&D as one of the app or device causes this behavior

1. Close running applications one by one : From system tray and Task manager

2. Disconnect external peripherals one by one. 

You will find your culprit


250

I tried it with no apps running and it is the same, no difference. (of course there are hundreds of background tasks in the task manager shown, I close the ones I could identify as well..)

But I noticed that it only occurs when the laptop screen is closed down (see photo in first post). If I only press the Startup/Shutdown button to make it sleep and leave the lid open, the things doesn't appear...

248

Hi

History tells us (and I can't find the article) that a product from a Leading A/V vendor could cause that.

 

Checking for updates etc.

 

However history is written by the winners, and I am a Lo.....

 

Try a dos command

 

C:\>powercfg -lastwake
Wake History Count - 0

~~~~~~~~~~~~~~~

C:\>powercfg -waketimers
Timer set by [SERVICE] \Device\HarddiskVolume7\Windows\System32\svchost.exe (SystemEventsBroker) expires at 10:30:25 on 19/05/2022.
Reason: Windows will execute 'NT TASK\HP\HP Print Scan Doctor\Printer Health Monitor' scheduled task that requested waking the computer.

Timer set by [PROCESS] \Device\HarddiskVolume7\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe expires at 10:30:25 on 19/05/2022.

 

~~~~~~~~~~~~~~~~~

Event Viewer may give clues ....

 

 

 

232

CMD as admin 

powercfg/lastwake 

Also try to disable connected standby mode: These 2 command one by one in CMD admin

 

powercfg /setdcvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

powercfg /setacvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

 

Once these commands are done use following command to check if it;s completed 

Powercfg -a

 

Output should say network : disconnected

 

 


2 Bronze
2 Bronze
231

Thanks for the idea.

For the -lastwake command I get following results:

Wake History Count - 1
Wake History [0]
Wake Source Count - 1
Wake Source [0]
Type: Wake Timer
Owner: [DRIVER] Legacy Kernel Caller

I executed both commands you gave and checked if completed: yes, disconnected:

The following sleep states are available on this system:
Standby (S0 Low Power Idle) Network Disconnected
Hibernate
Fast Startup

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Standby (S2)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Standby (S3)
This standby state is disabled when S0 low power idle is supported.

Hybrid Sleep
Standby (S3) is not available.

Standby (S0 Low Power Idle) Network Connected
Connectivity in standby is disabled by policy.

 

But still nothing changed, after closing the lid the same thing appears again...

4 Ruthenium
230

Dont have an XPS 9500 handy , will have to check tomorrow in the office. 

In control panel do you have these options. Try disabling wake timer

 

XPS_Man_0-1652908566734.png

 


228

Actually I don't have that wake timer option...

Bohannon29_0-1652909349568.png

 

Looking at the different settings for lid closing / power button, it seems like it is only occuring in hibernation and not in sleep.

I can live with the option to always put it into sleep instead of hibernation, but sometimes I have to rely on a full battery when waking it up again..

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