Yoshifizzle
1 Copper

XPS 15 9530 Keyboard Skipping Keys

Similar to the problems described for various other XPS models, my XPS 15 9530 has been skipping keys for months.  I have to press very long and hard for certain keys to trigger.  This has been solved in the 9570 BIOS update, but I am not aware of any BIOS update for the 9530.  

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5 Replies
Community Manager
Community Manager

Re: XPS 15 9530 Keyboard Skipping Keys

Hi Yoshifizzle,

 

Thanks for posting.  Apologies that your system is not performing as expected.  

 

Your post did not mention if you had run Dell SupportAssist yet to diagnose your issue.  If you haven't done that yet, please do and post back any error messages encountered.  

 

If there are no errors then it may be a software issue.  Here are some things you can try from the Dell knowledge base:

 

Keyboard Usage and Troubleshooting Guide

 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.


If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Yoshifizzle
1 Copper

Re: XPS 15 9530 Keyboard Skipping Keys

Robert,

I appreciate the kind reply, but it is well established at this point that this is not a hardware issue.  This affects many Dell models and they are working on BIOS updates to fix the problem for other laptop models.  I just want to ensure that my laptop model is among them.

Best Regards,

Mark

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ejn63
5 Rhenium

Re: XPS 15 9530 Keyboard Skipping Keys

Unless the problem has existed since you've owned the system - and particularly given that it's 5+ years old -- it's more likely either a keyboard in need of a thorough brush-out or one with worn key switches that needs replacement.

The newer systems use a completely different keyboard design from the old ones - this is not a BIOS issue.  It's a hardware fault.

 

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Yoshifizzle
1 Copper

Re: XPS 15 9530 Keyboard Skipping Keys

Debris under the keys couldn't explain this.  The symptoms were not there one day and then they were the next.  This isn't an isolated issue either, but affects a good portion of the keys.  The timeline of the symptoms appearance also lines up with the issues on the other Dell models. 

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Community Manager
Community Manager

Re: XPS 15 9530 Keyboard Skipping Keys

Yoshifizzle,

Have you tried troubleshooting with an external keyboard?  Do you have the same issues?  This would help rule out whether it's a hardware or a software issue.

For further assistance with this, please send your Service Tag number privately so I can reference your system.  Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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