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MortalKC
1 Copper

XPS 15 9530 freezes after 2-3 min

Hello,

 

im having an issue with my XPS 15 9530. I run Windows 10 and have had very little issues until recently. When I boot the laptop up (and I never noticed this before) it’s a black screen all the way until windows starts up. I never see the dell logo and the backlight doesn’t come on until the windows screen as well. 

 

If if I don’t log in the computer will freeze within a few minutes. If I do log in it starts up fine but won’t last longer than a few minutes before it freezes. Sometimes it freezes outright. Sometimes I can still move the mouse until that freezes too. 

 

Ive gone through a couple steps like disabling fast startup and something else. I’ve tried to reset pc and restore but they all just go to a black screen and nothing happens. (Fans whir and that’s all). I’ve done shift+restart and tried from there and same thing. Can’t get any options to work. Even safe mode. 

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1 Reply
MortalKC
1 Copper

Re: XPS 15 9530 freezes after 2-3 min

Anything? 

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