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November 12th, 2018 11:00

XPS 15-9550, 4K, which are the correct display drivers?

I'm currently using Windows 10 1803 OS Build 17134.376 with the latest drivers for Intel Display (Intel HD Graphics 530) and Nvidia GeForce GTX 960M but it's not working properly. Programs with graphics acceleration like Adobe products, Device emulators, Video/Photo editors flick during usage or just failed to start.

Community Manager

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54.2K Posts

November 12th, 2018 11:00

The latest Dell OEM validated drivers are on the Dell XPS 15-9550 driver page.

Nvidia 23.21.13.9125, A15

Intel 23.20.16.4973, A12

Community Manager

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54.2K Posts

November 13th, 2018 05:00

You should post the issue on the Adobe Forum. Also, test the retail Nvidia mobile and Intel mobile GPU drivers. Note, have our drivers downloaded and saved to the desktop in case the retail ones do not install properly and you need to reinstall ours.

November 12th, 2018 14:00

As you can see below, I've installed the latest available drivers, but it doesn't work properly, as a concrete example, when I start Adobe XD with High-performance video card, it just hangs.

2018-11-12_16-57-55.png

 

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