Having followed these steps & those provided on the Dell support page, I'm still receiving an error during bootup "Alert! TPM device is not detected."
The TPM is not visible in the bios or Windows device manager.
Installing V2.0 firmware was not successful.
TPM Management states, "Compatible TPM cannot be found".
Bios has been updated to the current version.
My warranty has just conveniently lapsed & not service agents are available until tomorrow.
I've even tried to pay for further support & warranty extension, but to no avail.
What now Dell?
XPS 15 9560
Try the following information from this thread.
My error is not due to a bios update. I cannot roll it back as I have not updated it.
I will note that my bios version is listed as 10.0.18362.1 & not 1.15 as is referenced in the linked thread.
As an experiment, I just updated to 1.16 to see what would happen when I rolled back. No help. Rolled back to 10.0.18362.1
Should I be looking for a way to source 1.15?
Same problem on my XPS 9560 with the 1.16 system bios update !!
I Can use it but i have every Time "alerte Tpm device is not detected" at the beginning
Not that this is an option for everyone but luckily the laptop was still under warranty and a motherboard swap did the trick for me. TPM showed up in BIOS and works in Windows.
Best of luck.
Could you type tpm.msc in run command & check the status of TPM. Let me know if it says TPM ready for use.
Exactly the same computer and same BIOS issue. Rolled back to 1.15. I was hoping that 1.18 would fix it. I guess they want us to buy new machines.