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XPS 15 9560 Windows Hello is not available in this laptop??
Hello there!
I just got my new XPS 15 9560 (cnx95606) yesterday and after playing around to get a sense of it, I found out Windows Hello is not available on this device. However, I have also found in the Internet many people with this same laptop who actually have Windows Hello. So... I´m guessing it has to be an issue with my device since it even has the fingerprint reader in the laptop!
Any help is more than welcome :)
Thanks guys!
robert p
9.4K Posts
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February 13th, 2018 06:00
Hi Ren93,
Here's an article from the Dell knowledge base you may find helpful.
Windows 10 Hello Facial Recognition feature - supported systems and requirements
robert p
9.4K Posts
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February 19th, 2018 08:00
Here is an article from Microsoft.
jphughan
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4 Operator
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February 13th, 2018 07:00
Windows Hello typically refers to facial recognition, and that requires a camera with infrared, which I don't think the 9560 has, but admittedly I haven't looked into it.
Ren93
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February 13th, 2018 12:00
Thanks for the replies guys.
By Windows Hello I meant fingerprint recognition (the camera in this laptop is not very functional...), my mistake! I saw a few people who has the fingerprint thingy, so maybe is about downloading some driver related to that?
Thanks again :)