1 Message
5
40182
XPS 15 9560, firmware 1.19.2, Alert! TPM is not detected
Followed all of the support knowledge base and some other guides, but nothing worked. Here is my situation:
1. Device Manager- not showing security devices at all (Including TPM)
2. BIOS (F2) has no option for TPM security
3. Bitlocker- off
4. TPM 2.0 firmware software and driver "TPM query failed"
5. When powering off, unplugged, wait 30 seconds, plug back in, turn on device - problem still shows up
6. When powering off, unplugged, take out battery, drain battery 60+ seconds, plug everything back- same problem
7. Downgrading to 1.15- "ME Firmware downgrade was not allowed", "Firmware update failed"
8. Admin powershell / disable-tpmautoprovisioning - device is not ready for use
9. tpm.msc - compatible TPM cannot be found
I read as much as I could, but I could not find a solution.
If anyone could, Please help this poor student and Thanks!
fishfishmac
3 Posts
6
August 26th, 2020 08:00
I tried this
1) Go to Bios
2) Go to Settings/Security/UEFICapsuleFirmwareUpdates (This allows/blocks Bios updates from services such as WindowsUpdater
3) Deactivate this function
4) Boot PC & Login
5 (Maybe Optional)) Install all Windows Updates first ( Installed Bios 1.19.2 too)
6 (Maybe Optional)) Check that you dont have any Windows Updates left
7) Install Bios 1.15
Redthecurlyone
1 Message
1
June 28th, 2020 08:00
I'm having exactly the same problem.
David4442
3 Posts
0
June 29th, 2020 02:00
Same problem here.
wpeed001
3 Posts
0
June 29th, 2020 21:00
Same here
Saunizzel
2 Posts
0
June 29th, 2020 23:00
same here
TeoMande
1 Message
1
June 30th, 2020 00:00
Same problem, it hilaroius also how i found tons of post of this problem apparently "solved" but with solutions that do not work for me, and for all the pepole here apparently... Dell please do something about it. At least let me turn of the alert when i boot, i dont even need the TPM I just want to boot in my computer without an alert evry single time.
BlueIcyOcean
1 Message
0
June 30th, 2020 22:00
Same problem. Also can't detect 2nd monitor now. Please fix the problem ASAP.
GuiYomM
5 Posts
0
June 30th, 2020 23:00
Same problem here. I can't get TPM to work since the firmware 1.19.2 update.
DELL, please fix the issue!
blackeye0013
2 Posts
0
July 1st, 2020 08:00
I dediced not to update, until we'll have some reaction from Dell (if there will be any...)
JWoods1
2 Posts
0
July 1st, 2020 11:00
I have the exact same issue. Tried all the solutions quoted and nothing. Disconnected the battery and pressed power to drain it, didn't resolve issue either. Came home today to find the laptop fans had been running full power all day due to the error popping up while in sleep mode!. Disappointing there's no response from Dell on this.
glennib
1 Message
0
July 2nd, 2020 01:00
I also have this problem. Here's a photo of my screen:
T. P.
1 Message
0
July 3rd, 2020 03:00
Same issue - has anyone found a solution yet?
BruceCk
7 Posts
0
July 3rd, 2020 04:00
My XPS 15 9560 is trying to install the 1.19.2 firmware update, but I'm stopping it for now by not rebooting with the charger attached. Has anyone successfully run this update? Is it safe to go ahead?
Devine Sock
1 Message
0
July 3rd, 2020 04:00
I'm also encountering this problem on my XPS 15 9560 after the BIOS update to 1.19.2.
danielbdanb
1 Message
0
July 3rd, 2020 10:00
I've got the exact same TPM problem as well.
Any word from Dell about this?
It seems to be a widespread issue.