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May 23rd, 2020 07:00

XPS 15 9560, graphics driver faulty

Hey everyone!

I’ve had my XPS for 2 years now and it’s been running great until this 2020.

In the beginning of the year, I updated most of my drivers, including the BIOS, and at first it was fine until I noticed I kept having a pop up every startup about the “TPM device not found” thing. I didn’t mind it at first since I don’t know how to deal with it (I ended up rolling back my BIOS to a 2019 version on February 2020)

Though this January, that’s when I had my first BSOD. At first I thought it was normal, until I kept getting it 2-5 times a day. The crashes will either be BSODs or a flickering screen.

The error codes kept on changing too. As I researched the error codes, most of them had something to do with faulty drivers. I tried updating every drivers I had but nothing happened. 

So I decided to reformat my whole laptop on April 2020, only to see that I still had the same problem.

I’ve made research and it has something to do with my Intel driver, so I tried to delete and reinstall all of my graphics driver, yet the problem still persists.

Is there a way to fix this? Because I doubt the problem has something to do with my motherboard since there are times my laptop can run for hours without a problem and I’m not the only one who gets this problem.

 

VERSIONS

BIOS - Dell Inc. 1.15.0, May 23, 2019

Intel(R) HD Graphics 630 - 27.20.100.8190

NVIDIA GeForce GTX 1050 - 26.21.14.4279

June 5th, 2020 14:00

At this point, updating your drivers could just screw up your laptop. It's known that updating the realtek drivers to the latest causes Maxxaudio pro to stop working.

So, maybe when you reformat your laptop, don't update the drivers afterwards. Bios updates and windows updates, GPU updates, and CPU updates are really the only necessary updates. And possibly anything from dell updates, but I don't really trust that program. I also wouldn't use any third party driver update software. Windows update, even with how glitchy it is, automatically updates all the key drivers.

And to address TPM, here are some forum results that will hopefully help.

https://www.dell.com/community/XPS/DELL-XPS-9560-TPM-not-available/td-p/7352627

https://www.dell.com/community/XPS/XPS-15-9560-Alert-TPM-device-is-not-detected/td-p/7412306

https://www.reddit.com/r/Dell/comments/f50qvq/alert_tpm_device_not_detected/

11 Posts

June 15th, 2020 11:00

I have some problem in my laptop Dell xps 9560

 

13 Posts

June 15th, 2020 19:00

Seems like your problem is similar to mine

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