XPS

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XPS 15 9560 - laptop chassis replacement

Hello,

I dropped my laptop and my chassis is now broken. (computer still works and screen is intact)

Does Dell could replace it ? If so, how much would it cost ? (no warranty anymore)

Also, I bought it in France but now am in England.

Is it also possible to send it to an English store ?

Thank you.

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7 Thorium

You'll need to contact Dell to get a repair estimate -- there is no walk-in store repair option.  

Alternatively, most computer shops can replace the casing/chassis, but expect a hefty labor charge.  The parts involved won't be expensive but the time involved will be appreciable.

 

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7 Thorium

You'll need to contact Dell to get a repair estimate -- there is no walk-in store repair option.  

Alternatively, most computer shops can replace the casing/chassis, but expect a hefty labor charge.  The parts involved won't be expensive but the time involved will be appreciable.

 

Community Accepted Solution

Being in IT, I could do it myself. But on Dell's website, you can not buy the chassis itself.

I'll contact them then to get more info. Would you have the e-mail address ?

Talking on the phone is still a bit of a struggle for me.

Thank you for your reply.

You'll need to call to purchase parts, or find a Dell parts reseller.

Use the contact link at the bottom of the screen to find your local contact information.

 

Thank you for you answers.

I'll try to contact Dell by phone to get their opinion.

Have a great week.

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