XPS 15-9570, Audio crackling and popping

Hi,

I got mine 1 week ago, and I'm affected by this issue.

Somehow seems random, but time to time it happens when I'm playing and stopping audio several times.

Hope we can find a solution to this.

cheers

I just wanted to say that I've found a workaround that essentially fixes the issue.

On my machine, the crackling rarely occurs, most of the time it is fine. So when the issue does appear, I simply do this: right click on the speaker icon in windows, and toggle the "Spatial Sound (Windows Sonic for Headphones)" and the issue goes away for a few hours. While it is annoying to do this, I have to do it so infrequently that I don't really consider it a problem anymore.

I hope that this solution works for other people as well.

Hi BWG, thanks for tips, but do you mean that you "activate" the windows spatial and after a couple of hours the issue comeback?

Thanks in advance for clarification

That's not a fix, that's a workaround.

I also do something similar, by disabling and enabling again the Playback device.

Cheers

If I right-click the audio icon in the windows tray, right below the "Open Volume Mixer" option is an option that either says "Spatial Sound (Off)" or "Spatial Sound (Windows Sonic for Headphones)", if you click that option and change whatever setting it is on to the other setting, your audio will shut off for a second, then turn back on. Then for me, it is fixed for a while. After a while the crackling invariably returns but it takes a few hours.

I have the same issue.  I requested a replacement laptop and I'm having the same issue with the new one.  If this isn't solved I'm probably just going to return my system for a refund.

I'm currently talking to Dell regarding a replacement, but have also realized that many people seem affected and a replacement would probably persist the same issue. 

I've tried updating and reinstalling the audio drivers with no luck. Really love the laptop, but it's a major let-down. Let me know how it goes. They told me they'd schedule an appointment with an engineer to overlook the laptop, so I'm considering doing that and seeing if they find some software issue that is an easy fix. The more people we have write to them the more likely they'll develop an update for everyone to use. 

This temporary fix works. Dell, when is there going to be a proper fix? This laptop has been out for months.

I'm having the same issue with that crackling sound that sometimes occurs (with the 9570 i7 8th Gen). I'm in contact with support but we haven't found a solution yet. Was somebody able to solve this issue by having the laptop repaired? Dell might send a technician to repair the Laptop but I kinda fear that it might not be a hardware problem (the tests you can do at the Dell support page all show that there is no issue with the hardware). Any experience with this?

Having the same problem although the workaround does fix the issue. It is annoying and of course, no one at Dell is going to help :/

They delayed mine and everything and this is what I end up with, annoying

Hi,

Same here, just bought and same problem.

I contacted dell support and somebody connected via remote control and reinstalled some drivers (eg audio, BIOS...) and fixed for that moment, but as it is intermittent, started to happen again.

That workaround changing spatial sound works, but just for a while and then happens again :(

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@MikeKuhlmann wrote:

I have the same issue.  I requested a replacement laptop and I'm having the same issue with the new one.  If this isn't solved I'm probably just going to return my system for a refund.

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I hate to break it to you, but after requesting a replacement, you can't receive a refund. At least this is what I was told by the Returns department.

Thank you for pointing that out!  I was thinking of asking for a replacement but now i'm not going to risk it.