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XPS 15-9570, Audio crackling and popping

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I have an issue that renders the audio on this laptop unusable.

I have a new XPS 9570, and occasionally (I stress that word because 75% of the time there is no issue) when playing audio, either through the built in speakers or through the audio jack, there is a loud popping and crackling noise that accompanies the audio. This renders any audio generated by the laptop unusable.

Because the issue is not always present, it is very hard to debug since you can't know if the issue was actually fixed, or just temporarily gone.

Testing I have done thus far:

When playing a continuous tone, such as generated by<TOU> , the issue is still present.

The crackling and popping increases with system volume, so if I turn the volume up on the laptop, the crackling becomes louder.

I have reflashed the BIOS to the newest version, uninstalled realtek, reinstalled realtek, disabled wave-maxx-audio (or whatever it is called), and tried using the built in windows drivers. Nothing has worked.

And note that when playing from bluetooth, there is no issue. So it is not a software issue in that way.

Very disappointing that on such an amazing laptop (it truly is amazing), an integral part of it is basically useless.

422 Replies
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Thank you for pointing that out!  I was thinking of asking for a replacement but now i'm not going to risk it.  

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Hi,

I have the same issue, maybe 2-3 times every day. This happens with laptop speakers, bluetooth headphones, jack headphones or external jack headphones. It happens with YouTube, VLC, iTunes, or any software.

I noticed it happens more often if I watch a movie/tv show and I pause the movie, when I play it back, the crackling start.

Simply closing the software and re-open it is a valuable workaround for me. Or changing the sound quality in the settings.

I tried re-installing the drivers, no success.

This is truly annoying, I keep looking online for solutions but I can. If I do, I'll update you guys here. I feel your pain...

Flo

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I'm having the same issue with that crackling sound that sometimes occurs (with the 9570 i7 8th Gen). I'm in contact with support but we haven't found a solution yet. Was somebody able to solve this issue by having the laptop repaired? Dell might send a technician to repair the Laptop but I kinda fear that it might not be a hardware problem (the tests you can do at the Dell support page all show that there is no issue with the hardware). Any experience with this?

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Same problem here. It even happens with headphones. I am really dissapointed with the quality of the sound on my new XPS 15. I thought that this may be a hardware issue, maybe the sound card is overheating but it's not. It's just a software thing and I am 100% sure about this because the happens frequently if you are messing with the MaxxAudio settings and basicaly restarting the program or pausing the song for a second solves the problem. It's a shame that these kind of issues happen on such a good laptop.

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Yea I have the same issue , trying to experimentate with Maxxaudio and see if that helps but no luck. and Yes it seems to be random when the pooping and crackling noise happens. Usually I find that it happens when my antivirus is working in the background. Or dell support assist scan

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Sorry for my bad english, I try to explain what worked for me.

In my case the problem was not the maxxaudio (I read a lot about it) but the Realtek's driver.
Do not unistall the driver but download the driver directly from the site of Realtek.

The automatic procedure will unistall the previous driver and install it again.

After doing that, I never had audio problems again.

I hope this could work for you

 

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Hello - which specific driver on the Realtek website did you download?

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If anyone interested, I eventually returned my unit. By installing sound drivers from Realtek website, I was able to temporarily solve "crackling sounds" issue. But after like 2 or 3 days all of a sudden the laptop lost all sound at all and Windows couldn't identify sound device. Even after reinstalling Windows one more time, sound wasn't working at all. I guess my unit just had a faulty motherboard or something. So If you experience a similar issue, I would suggest don't try to fix it, just return your unit if you can.

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