I have an issue that renders the audio on this laptop unusable.
I have a new XPS 9570, and occasionally (I stress that word because 75% of the time there is no issue) when playing audio, either through the built in speakers or through the audio jack, there is a loud popping and crackling noise that accompanies the audio. This renders any audio generated by the laptop unusable.
Because the issue is not always present, it is very hard to debug since you can't know if the issue was actually fixed, or just temporarily gone.
Testing I have done thus far:
When playing a continuous tone, such as generated by<TOU> , the issue is still present.
The crackling and popping increases with system volume, so if I turn the volume up on the laptop, the crackling becomes louder.
I have reflashed the BIOS to the newest version, uninstalled realtek, reinstalled realtek, disabled wave-maxx-audio (or whatever it is called), and tried using the built in windows drivers. Nothing has worked.
And note that when playing from bluetooth, there is no issue. So it is not a software issue in that way.
Very disappointing that on such an amazing laptop (it truly is amazing), an integral part of it is basically useless.
Solved! Go to Solution.
Same exact problems, audio crackling, white noise, keyboard problems (and who knows what else) all developed in some time...
I'm trying to solve them with your guides and re-installing driver from support page of the specific producer. So far it seems working.
Let's just say that the hardware is really good (as always), SW department of Dell messed up just the driver part....it's half of the machine though... so... they should really improve the quality of update...
I'm having the same issue. It must be a software issue because if you plug in headphones or external speakers, the problem persists. I've tried uninstalling and reinstalling the audio driver from both RealTek's website and Dell's website, and even did two factory resets (first time with Keep Files, second time full reset). Nothing has worked.
Same problem! Getting worse over the last two months.
I notice the crackling comes when I change programs or adjust settings, etc.
One would think DELL is intentionally wanting to lose many loyal customers with this unwillingness to acknowledge and fix such a major problem.
Last DELL I will ever buy if not fixed soon.
Just got my XPS 15 one month ago and having the same issue.
I found the same workaround as you (right clic on sound and change settings).
But I saw a kind of an other good workaround on YouTube that KIND OF fix the issue. From then I only hear sometime quiet small crackling (nothing compared than before).
> Go to your Device Manager, System Devices and disable Dell Diag Control Device
Kind of work 🙂
Something now I ve tried to fix it definitely :
> I uninstall MaxWave Audio & all Realtek drivers. Then reinstall them all and enable MaxWave. For now it works, (just a day). I ll keep you in touch.
I got my motherboard and speaker replace the problem still remain, then the retail shop got me a NEW XPS 9570 replacement, the problem NOT FIX, I think this is design failure. and @DELL don't know how to fix it so till now they just ignore this ~ never reply!
Does anyone know whether you will still get the crackling and popping if you channel the sound through an external DAC? The sound quality of the Waves MaxxAudio sound card isn't that great, so music would likely benefit from an external DAC anyway.
Edit: My reply was to the user that asked about the DAC.
I too experience the fustrating crackles, will test going over all the parameters from the Dell poster.
Wondering the same, I'll test with a Focusrite Scarlet 2i2
I´ve the same problem with my new XPS 15 9570. Iam about to buy a external sound dac and would be really interested if the problem persist even when using an external sound dac solution.
same issue here. I tried to uninstall and reinstall but it's not working. The problem seems unsolved for months now, do you think the best action is to ask for a refund? I bought this laptop for music production and cannot risk to lose my 14 days of return policy.
I also tested it with an external sound card (Steinberg) and the problem persists.